About the Role
As the People and Development Manager at the company, you will shape how our people learn, grow, and experience the brand from the inside. This is a hands-on role for someone who understands that great hospitality starts with great people, and that development should feel inspiring, practical, and never one-size-fits-all. You will work closely with People & Culture and hotel leaders to create learning that feels relevant, engaging, and connected to the way we work — from onboarding and brand immersion to leadership development, service culture, and career growth.
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What You’ll Do
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Bring Learning to Life
- Own the hotel’s learning & development plan, connecting people priorities with the needs of the business.
- Create and facilitate engaging learning experiences across service, behavioral, and leadership development.
- Work with leaders to identify development needs and turn them into practical, relevant solutions.
- Keep mandatory learning, training records, and development activity on track.
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Grow Our People
- Partner with leaders to identify talent and create meaningful opportunities for development and internal growth.
- Support leadership development, coaching, performance, and succession planning.
- Help managers become stronger people leaders who give great feedback, develop their teams, and recognize potential.
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Stay Close to the Operation
- Be present in the hotel, understanding our teams, our guests, and where development can make a real difference.
- Partner with operational teams to strengthen service, skills, and the overall guest experience.
How Success Looks
- Onboarding: New joiners complete a consistent, engaging onboarding and brand immersion journey within their first weeks.
- Learning Delivery: The annual learning calendar is delivered against plan, with strong colleague participation and completion.
- Compliance: Mandatory learning remains on track, with completion rates monitored and gaps addressed promptly.
- Leadership Development: Managers and emerging leaders actively participate in development programs, coaching, and targeted learning.
- Internal Growth: Talent and succession plans are actively maintained, supporting internal mobility and career progression.
- Departmental Capability: Department trainers are active and equipped to deliver consistent learning within their teams.
- Learning Impact: Training effectiveness is measured through feedback, operational observations, and relevant people and guest experience indicators.
- Business Partnership: Learning priorities respond to real operational needs, with clear actions agreed and followed through with department leaders.
Qualifications
What You Bring
- Experience in People Development, Learning & Development, or Talent Development, ideally within luxury or lifestyle hospitality.
- A confident and engaging facilitation style with the ability to connect with people at every level.
- Experience creating and delivering onboarding, learning, and development programs.
- Good understanding of hotel operations and a fast-paced hospitality environment.
- Creative thinking, curiosity, and the confidence to try new approaches.
- Strong organization and the ability to turn ideas into action.
- A collaborative, people-first mindset with a genuine passion for helping others grow.
- Most importantly, you know how to make learning feel human, relevant, and worth showing up for.
Contract and Travel Details
- Job Type: Permanent
- Job Category: Talent & Culture
- Job Schedule: Full-Time
Salaries and Benefits
- Competitive Salary
- Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets/benefits provided by the hotel
- Medical Insurance Provided
