About the Role
The HR Coordinator provides a professional, advisory, and executive support service to all department heads and hotel staff to achieve the strategic goals of the establishment. This role involves overseeing recruitment processes, staff training and development, welfare programs for employees, and maintaining compliance with human resource policies and procedures.
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Tasks, Duties, and Responsibilities
- Adhere to all personnel policies and procedures.
- Assist in the control and monitoring of all recruitment for the hotel and all induction procedures to company standards.
- Ensure that all staff welfare aspects meet the agreed standards, including all aspects of staff communication.
Recruitment and Selection
- Coordinate the screening of all applicants.
- Follow hotel standard procedures for the appointment of selected personnel.
- Assist in managing the hotel's talent bank for the replacement/supplementing of existing staff.
- Assist in the production and coordination of advertising and salary surveys.
- Support with recruitment open days and fairs.
Training & Development
- Coordinate room reservations for training courses and ensure adequate notification.
- Assist with the administration of hotel orientation for new staff prior to commencement of work and on the actual orientation day.
- Assist in formulating a Human Resources training plan and developing individual training programs for staff.
- Continually review progress in training with appropriate assessment procedures.
- Support department heads in maintaining current knowledge of contemporary Human Resource issues.
- Check weekly training sheets from all departments to ensure staff receive daily and weekly task training via their Head of Department.
- Conduct health & safety training for new starters as required.
- Maintain an up-to-date record of training requirements for personnel within the hotel.
- Ensure staff appraisals take place regularly using a monitoring system.
- Set up systems to monitor achievement of departmental goals and objectives.
- Assist in the development of departmental health & safety training files in conjunction with the Safety/Security Manager.
Staff Welfare
- Ensure that staff welfare programs, including staff room provisions, uniforms, and name badges, are maintained.
- Monitor staff notice boards for updates and relevance.
- Monitor staff suggestion boxes and coordinate appropriate replies.
- Assist in counseling staff to help prevent work-related problems and assist in dispute resolution.
- Conduct exit interviews as appropriate.
- Provide monthly staff details to the accounts department for monitoring labor turnover and equal opportunities.
- Assist with staff accommodation arrangements as appropriate.
- Address day-to-day industrial relations issues and inform the Human Resource Manager of potential problems and solutions.
- Coordinate pension/medical/committee meetings, ensuring room bookings and notifications.
- Administer the Employee of the Month and Employee of the Year schemes.
Personnel Management
- Understand Human Resource Auditing Procedures and assist in achieving objectives.
- Advise on local labor law issues and maintain relationships with authorities to stay updated on regulations.
- Develop standards of best practice and encourage line management commitment to their implementation.
Administration
- Maintain all personnel records (both computerized and manual) accurately and securely.
- Prepare and maintain files, reports, letters, memorandums, and other relevant business documentation.
- Assist in the day-to-day administration of the department, ensuring timely reference checks, contract preparation, and communication.
Other Responsibilities
- Purchase stock/inventory according to procedures and specifications.
- Abide by hotel and company policies and procedures.
- Control the security of company stock and property.
- Comply with any reasonable requests from the Human Resource Manager/Senior Management.
- Participate in training and communication meetings, with advance notice typically provided.
- Each staff member will receive an annual appraisal interview to help maintain service quality and identify training needs.
Qualifications
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Exceptional organizational skills and attention to detail.
- Working understanding of human resource principles, practices, and procedures.
- Experience in HR functions, including onboarding management and compliance.
- Proficiency in Microsoft Office and collaborative skills.
