About the Role
Lead the People & Culture function on-site at the hotel, working closely with the Cluster General Manager and the company Shared Services - Cluster Director of People & Culture. Provide daily support to Heartists and department leaders while coordinating Learning & Development activities to strengthen skills, service standards, and employee growth.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Manage the hotel’s daily People & Culture operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
- Act as the hotel’s on-site People & Culture contact, providing accessible support and guidance to Heartists and department heads.
- Work closely with the company Shared Services to implement policies, processes, and people initiatives.
- Handle employee concerns and disciplinary matters with fairness, professionalism, and confidentiality.
- Provide on-site Learning & Development support in coordination with the company Shared Services L&D team.
- Identify training needs with department heads and coordinate the hotel’s annual training plan and calendar.
- Facilitate orientation, brand induction, and relevant training sessions, and support departmental trainers.
- Coordinate mandatory learning, including human rights and safeguarding programmes, and maintain accurate training records.
- Monitor training completion and effectiveness, following up with departments on outstanding requirements.
- Support talent development, succession planning, internal mobility, and career progression.
- Lead hotel engagement, recognition, wellbeing, and inclusion activities, including engagement survey action plans.
- Maintain employee records and HR system data, and coordinate payroll inputs, benefits, and leave administration.
- Support manning reviews, workforce planning, budgeting, reporting, and audits.
- Coordinate employee services, including visas, insurance, and accommodation, with the relevant teams.
- Ensure alignment with applicable employment requirements, company policies, and People & Culture standards.
Qualifications
- Previous experience in a hospitality People & Culture management role.
- Strong knowledge of hotel HR operations, employee relations, recruitment, and performance management.
- Working knowledge of UAE employment requirements and HR administration.
- Experience supporting Learning & Development within a hotel, including training coordination, facilitation, and completion tracking.
- Strong communication, interpersonal, organisational, and problem-solving skills.
- Ability to support a multicultural team and handle sensitive matters with discretion and sound judgement.
- Confidence collaborating with hotel leaders, departmental trainers, and shared-services teams.
- Proficiency in HR systems, Microsoft Office, and HR and training reporting.
- A degree in Human Resources, Hospitality Management, Business Administration, or a related field is preferred.
- Previous company experience and familiarity with a shared-services model are an advantage.
Additional Information
Join our Heartist® team at the hotel and bring your passion for hospitality to life.
- Access learning and development opportunities through the company.
- Explore career growth opportunities within the hotel and across the company’s global network.
- Enjoy employee benefits and hotel discounts through the ALL Heartists programme.
- Contribute to community and sustainability initiatives.
We are committed to diversity and inclusion and welcome talent from all backgrounds.
Job Category: Talent & Culture
Job Type: Permanent
Job Schedule: Full-Time
