About the Role
The People & Culture Welfare Officer is responsible for enhancing the overall employee experience by planning and coordinating welfare initiatives, engagement activities, accommodation programs, and employee well-being projects. This role supports internal communications, employee surveys, event coordination, and reporting to promote a positive and engaging workplace culture.
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Key Responsibilities
Employee Welfare & Engagement
- Plan, organize, and coordinate employee engagement and welfare activities.
- Support the implementation of employee well-being programs and initiatives.
- Coordinate employee events, celebrations, recognition programs, and community activities.
- Promote employee participation in People & Culture initiatives.
Accommodation & Welfare
- Conduct employee accommodation inspections and satisfaction surveys.
- Monitor employee welfare concerns and coordinate appropriate follow-up actions.
- Work closely with departments to improve accommodation and welfare standards.
Internal Communication
- Design posters, announcements, newsletters, and promotional materials using Canva.
- Prepare employee communications for company events, campaigns, and awareness programs.
- Ensure communication materials follow company branding guidelines.
Administration & Reporting
- Maintain employee welfare records and documentation.
- Prepare reports, trackers, and dashboards using Microsoft Excel.
- Analyze survey results and prepare summaries with recommendations for management.
Event Coordination
- Coordinate logistics for employee engagement activities and welfare events.
- Liaise with internal departments and external suppliers to ensure successful event execution.
- Assist in organizing health campaigns, sports events, social activities, and recognition programs (Corporate Social Responsibility (CSR) Activities).
Employee Support
- Respond to employee welfare inquiries professionally and confidentially.
- Assist employees with welfare-related concerns and provide guidance where appropriate.
- Promote positive employee experience throughout the organization.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Marketing, or a related field.
- Previous experience in Human Resources, Employee Welfare, Employee Engagement, or Hospitality is preferred.
Skills & Competencies
- Proficient in Microsoft Excel (data management, reports, charts, formulas, and trackers).
- Proficient in Canva for creating professional communication materials and event collateral.
- Good knowledge of Microsoft Office (Word, PowerPoint, Outlook).
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects and meet deadlines.
- Strong interpersonal and customer service skills.
- Analytical and problem-solving abilities.
- Ability to maintain confidentiality and professionalism.
Preferred Experience
- Experience coordinating employee engagement activities or welfare programs.
- Experience creating surveys and analyzing employee feedback.
- Experience in preparing presentations and management reports.
- Experience working in the hospitality industry is an advantage.
- Familiarity with HR systems and employee communication platforms is preferred.
