About
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE, and Kuwait, partnering with leading global and regional brands.
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Your role
We are looking for a People Operations Associate to join our people team in Riyadh. This position is responsible for performing people-related duties in the functional areas of onboarding, offboarding, policy implementation, and employment-law compliance. This role reports to the People Operations Manager.
Your responsibilities:
- End to end management of employee onboarding and offboarding, including Qiwa and GOSI management and ensuring compliance.
- Ensure compliant processes are followed in maintaining organization change, following the right country policies and documentation.
- Adhering to organization changes related to job details and organization management changes.
- Responsible for managing HRIS and reflecting all organization changes accurately and in a timely manner.
- Headcount reporting and maintenance of employee details to HRIS.
- Management of the ticketing system and ensuring accomplishment of SLAs and quality targets.
Employee Services
- GOSI and Qiwa management.
- Support KSA employees in employee services requests like HR letters and bank certificates.
- Maintain change requests on HRIS for example bank account changes and dependent additions.
- Residency renewal and family residency support.
- Act as the employee Help Desk and ensure all queries are attended to following company internal policies and guidelines.
GRO Relationship Management
- Work closely with the GRO to support the immigration and relocation of Tamara’s employees, ensuring 100% compliance with regulations.
- Reporting on visa quota and compliance with MOL regulations.
- Provide A Class experience in the relocation process for employees to KSA.
- Full accountability on Iqama operations for employees and dependents like renewals, transfer of sponsorship, additions, exit re-entry visa, etc.
Your expertise:
- At a minimum, internship or co-op training experience in the HR field with a maximum of 2 years of experience. GRO experience is a plus!
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
Skills
- Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
- Attention to detail and ability to multitask.
- Excellent problem-solving and analytical skills.
- Strong business judgment and communication skills.
- Ability to self-start and work with minimal supervision after training.
Attributes
- Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
- Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
- A collaborative team player who takes initiative and brings a positive attitude to work.
All qualified individuals are encouraged to apply.
