People Operations Associate

About
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE, and Kuwait, partnering with leading global and regional brands.

Your role
We are looking for a People Operations Associate to join our people team in Riyadh. This position is responsible for performing people-related duties in the functional areas of onboarding, offboarding, policy implementation, and employment-law compliance. This role reports to the People Operations Manager.

Your responsibilities:

• End to end management of employee onboarding and offboarding, including Qiwa and GOSI management and ensuring compliance.
• Ensure compliant processes are followed in maintaining organization change, following the right country policies and documentation.
• Adhering to organization changes related to job details and organization management changes.
• Responsible for managing HRIS and reflecting all organization changes accurately and in a timely manner.
• Headcount reporting and maintenance of employee details to HRIS.
• Management of the ticketing system and ensuring accomplishment of SLAs and quality targets.

Employee Services

• GOSI and Qiwa management.
• Support KSA employees in employee services requests like HR letters and bank certificates.
• Maintain change requests on HRIS for example bank account changes and dependent additions.
• Residency renewal and family residency support.
• Act as the employee Help Desk and ensure all queries are attended to following company internal policies and guidelines.

GRO Relationship Management

• Work closely with the GRO to support the immigration and relocation of Tamara’s employees, ensuring 100% compliance with regulations.
• Reporting on visa quota and compliance with MOL regulations.
• Provide A Class experience in the relocation process for employees to KSA.
• Full accountability on Iqama operations for employees and dependents like renewals, transfer of sponsorship, additions, exit re-entry visa, etc.

Your expertise:

• At a minimum, internship or co-op training experience in the HR field with a maximum of 2 years of experience. GRO experience is a plus!
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.

Skills

• Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.

Attributes

• Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
• Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
• A collaborative team player who takes initiative and brings a positive attitude to work.

All qualified individuals are encouraged to apply.