People Operations Specialist

About the Role

The company is strengthening its People Operations function in the Kingdom of Saudi Arabia. We are looking for a dependable, detail-driven People Operations Specialist to be the operational backbone of the team: owning accurate employee data and records, keeping us compliant on the Saudi government platforms, turning data into clear reports, and acting as a trusted first point of contact for employees. The role reports to the People Operations Manager and works closely with Government Relations, Finance, and line managers.

Key Responsibilities

1. Employee Data, Records and Systems

   • Maintain accurate, complete, and confidential employee data and records as the single source of truth.
   • Clean, validate, and reconcile data, and run regular data-quality checks to catch and correct errors early.
   • Administer the HR records and systems, and prepare clean, well-structured data for reporting and HRIS migration.

2. Reporting and Analysis

   • Build and maintain HR reports and dashboards (headcount, turnover, cost, leave, and Saudisation) using advanced Excel.
   • Turn raw data into clear, accurate management reports, and automate recurring reports to reduce effort and error.
   • Support workforce analysis and respond to ad-hoc data requests with speed and precision.

3. Government Relations and Platforms

   • Process transactions accurately and on time on the Saudi government platforms, including QIWA, MUDAD, GOSI, and Muqeem.
   • Maintain compliance with Saudisation (Nitaqat), the Wage Protection System (WPS), and Iqama, visa, and work-permit requirements.
   • Coordinate with Government Relations and vendors to keep transactions timely and records up to date.

4. HR Operations and Employee Lifecycle

   • Administer onboarding, contracts, employee changes, leave, attendance, and offboarding in line with policy.
   • Prepare letters, certificates, and documentation accurately, and keep records audit-ready.
   • Support payroll inputs and benefits administration with accurate, timely data.

5. Labour Law and Employee Relations

   • Apply the applicable Saudi Labour Law and company policy correctly in day-to-day operations.
   • Act as a first, approachable point of contact for employee queries, handled with empathy, discretion, and professionalism.
   • Support employee relations, grievance, and disciplinary cases with accurate documentation, and escalate matters of judgement appropriately.

6. Compliance, Confidentiality and Controls

   • Handle personal, government-ID, and salary data under strict confidentiality and data-protection controls.
   • Maintain accuracy and completeness across records, and flag anomalies and risks promptly.

Qualifications and Requirements

Essential

• Bachelor’s degree in Human Resources, Business, or a related field.
• 5–6 years of relevant experience in HR or People Operations, ideally in the Kingdom of Saudi Arabia.
• Hands-on experience with the Saudi government platforms (QIWA, MUDAD, GOSI).
• Advanced Microsoft Excel (pivot tables, lookups, data cleaning, and analysis) and strong Microsoft Office skills.
• Solid working knowledge of Saudi Labour Law and employee relations.
• High accuracy, dependability, and the discretion to handle confidential data.
• Fluent Arabic and English, written and spoken.

Preferred

• HR certification such as aPHRi, PHRi, or SHRM.
• Experience with an HRIS such as Personio, and with payroll inputs.
• Experience building dashboards or working with data/BI tools.
• Experience in a technology, consulting, or project-based business.

Core Competencies

• Dependable and precise, with strong accuracy and attention to detail.
• Strong analytical and data-optimisation skills, with the ability to turn data into clear insight.
• Clear communicator with employees, managers, and government and vendor contacts.
• Independent, proactive, and ownership-driven approach to work.
• Service-minded, discreet, and organised, with a continuous-improvement and digital mindset.

Key Performance Indicators (First 12 Months)
Targets for each indicator will be agreed with the People Operations Manager after an initial baseline review.

• Employee master data maintained complete and accurate within agreed quality thresholds.
• Government platform transactions processed accurately and within statutory deadlines.
• Recurring HR reports delivered on time and error-free.
• Employee queries acknowledged and resolved within agreed service levels.
• At least one measurable data-quality or process improvement delivered.

What We Offer

• Competitive salary and performance-based growth
• Health insurance and benefits per local regulations
• Annual leave and end-of-service entitlements under the Saudi Labor Law
• Learning and career development in a multicultural team
• Flexible working arrangements where applicable

Privacy Notice
By submitting your application and CV, you provide explicit consent for us to handle and store your personal information in our HR information systems. We assure you that all data processing activities will strictly adhere to the data protection and privacy regulations applicable in Saudi Arabia. Your information will be treated with the utmost confidentiality and in compliance with the relevant local data protection laws.