The P&O Manager is responsible for driving and supporting all people-related matters across a large frontline workforce in supermarkets. This includes ensuring effective workforce planning, frontline engagement, manager capability building and coaching, and consistent execution of core P&O processes. The role acts as a key partner to operations, providing hands-on support across multiple stores while fostering a positive, compliant, and high-performance work environment.
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Location
Dubai
Responsibilities
- Ensure optimal staffing levels across stores through effective workforce planning and coordination with recruitment teams.
- Monitor frontline performance and support store leadership with regular reviews and interventions.
- Handle employee relations matters including grievances, investigations, and disciplinary actions.
- Oversee onboarding and ensure consistent execution of frontline training programs.
- Review and address attendance, absenteeism, and timekeeping trends across stores.
- Ensure consistent execution of core P&O processes like performance reviews, probation reviews, talent identification and performance improvement plans.
- Support implementation of structural or operational changes (e.g., new archetypes, restructuring).
- Drive the rollout and follow-up of frontline development programs to build capability and support career growth.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum 5–7 years of P&O experience, with at least 2–3 years in the retail industry.
- Strong knowledge of labor laws and compliance practices in the UAE.
- Solid understanding of workforce planning and attendance management.
- Proven experience supporting large frontline teams across multiple sites or zones.
- Arabic speaker is a must.
What We Offer
At the company, we’re on a mission to create great moments, to spread happiness, and to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
