People Partner - OTB

About the Role
We are seeking a proactive, commercially minded and experienced People Partner to support a dynamic, multi-business luxury retail Joint Venture. This role will act as a trusted People advisor to the General Manager and leadership team, partnering closely with multiple internal and external stakeholders to deliver the People agenda across both corporate and frontline retail functions. Operating within a fast-paced, entrepreneurial environment, the successful candidate will demonstrate strong ownership, sound judgement, and the ability to balance strategic People initiatives with hands-on operational execution.

Key Responsibilities
1. People Strategy & HR Operations

• Report to the General Manager and partner with brand partners and functional leaders to translate business priorities into actionable People strategies aligned with the Joint Venture’s objectives.
• Implement Group HR policies and frameworks while adapting People initiatives to the specific operational and cultural needs of the Joint Venture.

2. Talent Acquisition & Workforce Planning

• Partner with Talent Acquisition and hiring managers to identify talent requirements across corporate and frontline retail functions.
• Drive recruitment planning, selection, onboarding, and integration, ensuring a high-quality candidate and employee experience.
• Support workforce planning, organisational structures, headcount budgets, and succession requirements.
• Build strong relationships with retail management teams to understand operational staffing challenges, retention risks, and talent opportunities.
• Proactively identify internal mobility and career development opportunities to support employee retention and business continuity.

3. Performance & Talent Development

• Partner with leadership and line managers to drive a culture of accountability, high performance, and continuous development.
• Coordinate performance management cycles, objective setting, talent reviews, succession planning, and development initiatives.
• Coach and support managers in addressing performance challenges, employee development, and sensitive People matters.
• Identify capability gaps across both corporate and retail teams, collaborating with relevant stakeholders to implement targeted development solutions.
• Support compensation, reward, and recognition processes, ensuring consistency, fairness, and alignment with business performance.

4. Employee Experience, Engagement & Culture

• Take ownership of employee engagement initiatives across both corporate and frontline retail populations, fostering a positive, inclusive, and high-performing workplace culture.
• Maintain regular and meaningful engagement with employees across all levels of the organisation, ensuring strong visibility and accessibility beyond the corporate office.
• Build trusted relationships with store managers and retail teams through regular store visits, structured feedback, and proactive follow-up.
• Act as a trusted point of contact for employees, managing feedback, grievances, and sensitive employee relations matters with professionalism, discretion, and empathy.
• Develop and execute initiatives that strengthen employee motivation, recognition, retention, and overall employee experience.
• Champion effective communication and collaboration between corporate functions, retail teams, and wider Joint Venture stakeholders.

5. HR Analytics, Stakeholder Management & Project Delivery

• Manage relationships across a complex stakeholder environment, including Joint Venture leadership, Group HR, international business partners, and cross-functional teams.
• Ensure clear, timely, and consistent communication on People priorities, organisational changes, and key initiatives.
• Prepare and interpret People metrics, including headcount, turnover, retention, recruitment, and employee engagement, translating insights into actionable recommendations.
• Take ownership of People projects from planning through to execution, ensuring timely delivery, stakeholder alignment, and measurable outcomes.
• Anticipate business needs, identify opportunities for process improvement, and proactively recommend solutions to enhance organisational effectiveness.
• Demonstrate a high level of autonomy, accountability, and follow-through, managing competing priorities in a fast-paced, evolving business environment.

What You’ll Need to Succeed

• 3 to 5 years of proven experience in a People Partner, HR Business Partner, or comparable generalist HR role, ideally within luxury retail, fashion, hospitality, or another customer-facing environment.
• Demonstrated ability to support both corporate and frontline operational teams.
• Strong stakeholder management skills, with the confidence to engage effectively across different organisational levels and reporting structures.
• Commercially aware, pragmatic, and solutions-oriented, with an understanding of the relationship between People initiatives and business performance.
• Comfortable working independently in a lean, entrepreneurial organisation while navigating the governance requirements of a larger corporate group.
• Strong interpersonal skills, emotional intelligence, and the ability to build trust with employees and senior leadership.
• Highly organised, proactive and execution-focused, with strong attention to detail and the ability to manage multiple priorities.
• Confident handling sensitive employee relations matters with discretion and sound judgement.

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

• We recognise the value that you bring, and we strive to provide a competitive benefits package which includes healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.

Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply
It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. We are committed to inclusion and diversity and welcome all applicants to apply without regard to gender, age, race, religion, national origin, or disability status.