Welcome to the company. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
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Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
The HR First Contact Solutions Specialist serves as the initial point of contact in HR for employees at the company, focusing on delivering service excellence by providing timely and accurate solutions to Tier 1 cases. This role is essential for managing straightforward HR cases and facilitating smooth transitions for escalated issues.
Location: Dubai
Key Responsibilities
- Act as an initial point of contact for queries coming from employees via cases (ServiceNow), live chat, email and provide end-to-end navigation support and resolution. Manage Tier 1 cases providing accurate and timely solutions.
- Manage Tier 1 cases, ensuring accurate and timely solutions while maintaining a strong focus on service excellence and efficiency.
- Identify and escalate complex or unresolved issues to Tier 2, facilitating smooth transitions and ensuring timely resolution of employee concerns.
- Contribute to the continuous improvement of Tier 1 processes and service delivery through proactive feedback and participation in optimisation and automation initiatives.
- Maintain clear and professional communication with employees, Tier 2 Specialists and other stakeholders throughout the case resolution process.
- Stay updated on relevant People Solutions and HR policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.
- Perform audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.
Qualifications and Skills
Technical
- Good level of knowledge of employee data management processes including data entry, maintenance and validation.
- Understanding of various HR policies, procedures and regulatory and data requirements.
- Proficiency in Workday and HR technology for effective service delivery.
Behavioural
- Excellent written and verbal communication skills to effectively assist employees.
- Strong analytical and problem-solving abilities with effective time management skills.
- Ability to work in a fast-paced and deadline-driven environment.
- Well-developed interpersonal skills, capable of communicating effectively with diverse stakeholders.
Qualifications
- Bachelor’s in human resources, business administration or similar field
- 1-2 years of work experience in a similar role
Job Posting End Date
2026-10-21
Equal Opportunities
The company is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that the company is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all employees of the company.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at the company at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to Candidates
The company recruitment team will contact you using a company email account (@thecompany.com). If you are not sure whether the email you received is from the company, please get in touch.
