About the Role
This role is responsible for supporting and enabling people technology systems by providing end-user support, resolving application issues, and ensuring the smooth operation of HR and related business applications. You will contribute to system stability, user adoption, and continuous improvement by gathering requirements, supporting testing activities, analyzing data, and developing reports and dashboards that aid business decision-making. Additionally, this position involves supporting end-user enablement through clear documentation and training materials.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Provide first-line support to users of HR and business applications, ensuring timely resolution of system-related issues and effective escalation where required.
- Investigate, analyze, and document application issues, ensuring accurate tracking and follow-up in coordination with relevant IT and system teams.
- Engage with business stakeholders to understand, define, and document system requirements for enhancements, fixes, and new functionalities.
- Support system testing activities by preparing test scenarios, executing functional testing, and validating system changes prior to deployment.
- Extract, analyze, and interpret system data using queries to identify trends, anomalies, and opportunities for process and system improvements.
- Develop and maintain dashboards and reporting solutions that provide clear and actionable insights for management and business users.
- Maintain clear and structured documentation including user guides, process flows, and system reference materials to support end-user understanding.
- Create training materials and user enablement content, including step-by-step guides and video-based tutorials to improve system adoption.
- Collaborate closely with IT, HR, and other business functions to ensure effective implementation of system changes and continuous system enhancement.
- Monitor system performance and user feedback to identify opportunities for continuous improvement and improved user experience.
- Manage multiple support and enhancement requests while ensuring accuracy, prioritization, and adherence to agreed service expectations.
Qualifications
- Bachelor’s degree in computer science or related discipline, or equivalent.
- Minimum 05 years of relevant experience in similar roles and industries.
