Pipeline Management Analyst

About the Role This position is responsible for managing a pipeline of over 7,300 accounts within the ME&LE segment, which has a total value base of AED 1.1 Billion. You will be tasked with managing dashboards for various verticals and presenting detailed reports on a daily, weekly, monthly, quarterly, and annual basis. This role involves facilitating communication between account managers, solution consultants, and directors to discuss sales performance, opportunities, work cell, revenue, account health, and strategy. Through analysis and problem-solving, you will identify and address bottlenecks in the process and provide insights and trends to higher management. Additionally, you will support sales teams in closing deals, manage complex project deliveries, and ensure customer satisfaction. Key Accountabilities - Responsible for the pipeline of 7,300+ accounts within the ME&LE segment with a total value of AED 1.1 Billion. - Manage dashboards for all verticals and present extensive reports daily, weekly, monthly, quarterly, and annually. - Feed project opportunities from FNE, PIS, FWA, and other sources. - Act as SharePoint super admin, designer, and moderator for all ME&LE sites. - Conduct daily meetings with vertical account managers, solution consultants, expansion stakeholders, and directors to discuss sales performance, opportunities, and strategy. - Analyze and develop workarounds for bottlenecks and weak points in processes. - Generate reports for Trade Forums, MBR, and prepare FNE Reports, KPI Reports, and Opportunity Bids Snapshots. - Facilitate the account transfer process, including account planning and grouping. - Manage the SPR dashboard and CAT Portal for channel and account managers. - Create governance and operational guidelines for SharePoint systems and users. - Create work orders in CRM to ensure customer billing through BSCS. - Oversee O2C processes to ensure complex projects are delivered efficiently and billed correctly. - Support sales in closing deals and ensure revenue realization with visibility on customer services. - Provide ad hoc support to stakeholders regarding activated contracts and early termination clauses. - Assist project managers in fulfilling customer requests within agreed SLAs. - Collaborate with the sales team to provide feasible solutions regarding customer deals. - Analyze work order data to extract insights for management. - Engage daily with AM, PM, and solution consultants to ensure smooth service delivery to customers. - Test complex scenarios for both L2O and O2C processes. - Serve as the single point of contact (SPOC) for Mobile, Fixed, Datamena, Broadcast, and NBI products and services. - Investigate and resolve complex billing and service disputes. - Manage a team of account executives. Qualifications, Experience, Skills, and Competencies Qualifications: - Bachelor's degree in IT, Telecom, or Sales and Marketing. - MBA in business, sales, or marketing is an advantage. Experience: - 10+ years of professional experience, including a minimum of 5+ years in a technical/business operations and management role. Skills: - Extensive knowledge of the telecom and ICT industry with hands-on experience with products and services. - Strong logical, statistical, and interpersonal skills with the ability to communicate effectively at all levels. - Comprehensive analytical skills, with a strong ability to plan and organize. - Creative, flexible, and responsive to organizational needs and standards. - Expert-level skills in reporting, analytics, Microsoft SharePoint, Power BI, Microsoft SharePoint Designer, Microsoft InfoPath Designer, CRM, BSCS, IWV, and MS Outlook. - System Administration and Management certifications are preferred.