About the Role
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including supporting the implementation of cross-organizational activities and initiatives.
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Job Responsibilities
- Collect needed data and conduct proper analysis in order to develop detailed reports highlighting proposed Governor Office strategy.
- Communicate Governor Office approved strategic objectives and priorities to concerned internal stakeholders and develop departmental annual operating plans and strategy accordingly.
- Collect departmental strategic, operational and budgetary plans in line with the Governor Office’s set strategic priorities, consolidate plans, and coordinate with Strategy and Development sector to seek management approval.
- Develop KPIs and targets for Governor Office ensuring alignment with the company's strategic objectives.
- Ensure proper implementation of the company's approved operational plans and support internal Governor Office departments in identifying and resolving challenges in collaboration with relevant internal stakeholders.
- Coordinate the implementation of cross-organizational activities and initiatives ensuring Governor Office’s adherence and compliance to organizational mandates and escalate discrepancies when needed.
- Coordinate with Strategy and Development sector and act as a focal point for business processes’ update ensuring alignment with the company's guidelines, templates, and strategic objectives.
- Follow-up on the project management activities of the Governor Office and develop status update reports.
Job Details
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
- Train junior staff on the different job activities to ensure transfer of know-how, when applicable.
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff.
- Support junior staff or direct reports in order to execute their duties according to set policies and processes.
Communication and Contacts
Education
Bachelor’s degree in Business Administration or equivalent is required.
Experience
A minimum of 4 years of relevant experience.
Competencies
- Events Management - Proficient
- Collaboration and Communication - Developing
- Professionalism - Proficient
- General Administration - Proficient
- Organization and Planning - Advanced
- Results Oriented - Proficient
- Customer Focus - Proficient
- Enablement of Change and Innovation - Developing
- Information Systems Knowledge - Proficient
- Vendor Management - Proficient
