We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for individuals who are always searching for creative ways to grow and learn; those who want to make a real impact, now and in the future. The company is a leading innovator in automation and digitalization, supporting customers in maximizing growth, profit opportunities, and ecological footprints in the discrete and process industries.
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As a Service Engineer, you will contribute to transforming the everyday by finding solutions and making the world a more inquisitive place for tomorrow.
Location: Al Khobar, Eastern, Saudi Arabia
Work Conditions: On-site, Full-time
Key Responsibilities:
- Provide advanced technical support to customers by leveraging your understanding of the company's Automation systems, including configuration, troubleshooting, and optimization.
- Use your experience in the water, oil, gas, and petrochemical industries to provide tailored solutions to unique challenges.
- Ensure customer service excellence by addressing complex issues and optimizing the company's Automation systems.
- Collaborate with the service operations team to manage service requests, incidents, and escalations, while meeting service level agreements (SLAs).
- Independently resolve intricate customer issues related to the company's Automation systems and mentor less experienced engineers.
- Maintain detailed documentation of the company's Automation service activities, configurations, installations, and resolutions, and prepare technical reports.
- Assist in training and mentoring engineers and stay current with the company's products, attending relevant training sessions.
- Promote a safety-first culture by ensuring adherence to safety protocols.
Qualifications:
- Bachelor's degree in a relevant engineering field (e.g., electrical, automation, control system, or related discipline).
- A minimum of 2-5 years of hands-on experience with the company's Automation systems.
- Profound technical knowledge of the company's Automation systems, including configuration, troubleshooting, and optimization.
- Strong problem-solving and communication skills, with the ability to work independently and under pressure.
- Strong organizational and analytical skills, and a commitment to safety and quality standards.
Benefits:
- 2 to 3 days of mobile working per week as a global standard.
- Diverse and inclusive culture, promoting a sense of belonging and personal/professional development.
- A variety of learning & development opportunities.
Language Requirements: Not specified.
