The company Digital Industries is seeking a PLC Service Engineer to join our dynamic international team in Al Khobar, Saudi Arabia. We are a leading innovator in automation and digitalization, on a mission to support customers in maximizing growth and ecological footprint within the discrete and process industries. In this role, you will have the opportunity to impact the world by finding solutions and making everyday operations more efficient.
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Key Responsibilities:
- Technical Expertise: Understand the company Automation systems, including configuration, troubleshooting, and optimization, while providing advanced technical support to customers.
- Industry-Specific Knowledge: Utilize experience in the water, oil, gas, and petrochemical industries to address unique challenges and requirements.
- Customer Service Excellence: Ensure high levels of customer satisfaction by addressing complex issues and optimizing the company systems.
- Service Operations Support: Collaborate with the service operations team to handle service requests and meet service level agreements (SLAs).
- Problem Resolution: Resolve customer issues related to the company Automation systems independently and guide less experienced engineers as needed.
- Documentation and Reporting: Maintain detailed records of service activities and prepare technical reports.
- Training and Development: Assist in training less experienced engineers and share industry-specific knowledge.
- Technical Training: Stay current with the company products, attend training sessions, and keep abreast of industry advancements.
- Collaboration: Work closely with customers and cross-functional teams to identify opportunities for system improvements.
- Safety: Promote a culture of safety by ensuring all safety protocols are followed during service activities.
Qualifications:
- Bachelor’s degree in a relevant engineering field (e.g., electrical, automation, control systems).
- 2-5 years of hands-on experience with the company Automation systems is essential.
- Strong technical knowledge in configuration, troubleshooting, and optimization of the company Automation systems.
- Excellent problem-solving and communication skills, with the ability to work independently under pressure.
- Strong organizational and analytical skills, along with a commitment to safety and quality standards.
Work Conditions:
- Full-time, on-site position.
- 2 to 3 days of mobile working per week as a global standard.
- An inclusive environment where diverse perspectives are welcomed and valued.
Language Requirements:
- Proficiency in English. Knowledge of Arabic is a plus, but not explicitly stated.
Join us in transforming the everyday and creating a better tomorrow! We celebrate individuality and encourage applications from a diverse talent pool.
