PMO Manager - Guest 360

About the Role
The PMO Manager G360 will serve as the commercial proof engine of the insight function. This role ensures that every journey initiative is backed by a rigorous financial case before initiation, every experiment includes a measurable revenue hypothesis, and every outcome is tied to a documented commercial result. Reporting to the Chief Revenue & Commercial Officer (CRCO), the PMO Manager enforces a revenue-focused discipline across all function activities.

Accountabilities
This position involves supporting the PMO Lead across multiple responsibilities:

• Commercial case development: Construct the financial case for each journey initiative prior to approval, including revenue uplift modeling, churn reduction valuation, ancillary opportunity sizing, and acquisition cost reduction. All initiatives presented to the CRCO must have a business case authored by a Commercial Journey Analyst.
• Administrative Support: Assist with administrative tasks encompassing program management and the creation of C-suite presentations, which involves gathering data from cross-functional departments.
• Revenue baseline and tracking: Oversee the commercial baseline, which includes current revenue per passenger segmented by journey stage, ancillary attach rates, loyalty lifetime value (LTV) distribution, and direct channel share. Update this data quarterly and monitor progress against improvement targets.
• Use case hypothesis writing: Co-author the revenue hypothesis for each use case and experiment, creating specific, falsifiable predictions of commercial impact that are agreed upon prior to pilot execution and analyze post-experiment results. Maintain a performance log for use cases.
• Personalization ROI modeling: Analyze the revenue impact of personalization strategies, for instance, quantifying the revenue generation from a 10% improvement in upgrade conversion.
• CRCO commercial scorecard: Develop and maintain the monthly commercial scorecard for the CRCO, which includes metrics such as revenue per passenger, ancillary attach rate, loyalty tier migration, churn rate by segment, and personalization coverage.
• Spend optimization analysis: Identify segments, routes, and touchpoints that provide the highest commercial return on customer experience (CX) investments, and offer data-driven recommendations for reallocating experience investments toward high-LTV interactions.

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Business Analytics, or a related field.
• 5–8 years of experience in airline revenue management, loyalty commercial analytics, customer economics, or commercial strategy, with a proven track record of developing financial models that have influenced significant business decisions. Proficient in P&L thinking.
• Advanced skills in Excel and financial modeling; proficient in SQL; experience with Tableau or Power BI. Understanding of A/B test design and statistical significance is essential. Familiarity with airline revenue metrics (load factor, yield, RASK) is a plus.
• Strong project and governance management expertise, with a demonstrated ability to work cross-functionally.

Job Posting Close Date
5th November 2026

Additional Information
This role is part of the Revenue & Commercial Division. The company is committed to shaping the future of global aviation. From our hub in Abu Dhabi, we connect diverse cultures and communities while pursuing our "Journey 2030" vision to double our fleet, expand our network, and enhance our workforce for a new era of excellence.

Recruitment Fraud Alert
Be aware of fraudulent job offers from individuals or organizations claiming to represent our group. We will never request personal information, bank details, or payments during the recruiting process. All interviews are conducted face-to-face or via video/telephone before a formal offer. If you encounter any requests for money, please treat them as fraudulent.