About the Role
The PMO Manager G360 will be the commercial proof engine of the insight function, ensuring that every journey initiative has a rigorous financial case attached to it prior to approval. Each experiment will feature a measurable revenue hypothesis, and every outcome will be connected to a documented commercial result. This role exists to enforce revenue discipline across the function, as it reports to the Chief Revenue and Commercial Officer (CRCO).
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Accountabilities
This individual will support the PMO Lead with the following responsibilities:
- Commercial case development: Build the financial case for every journey initiative before it is approved. This includes revenue uplift modeling, churn reduction value, ancillary opportunity sizing, and acquisition cost reduction. Every initiative submitted to the CRCO will have a business case authored by a Commercial Journey Analyst attached.
- Administrative support: Provide assistance with program management and create presentations for C-suite audiences, gathering data from cross-functional departments as needed.
- Revenue baseline and tracking: Own the commercial baseline, which includes current revenue per passenger segmented by journey stage, ancillary attach rates, loyalty lifetime value (LTV) distribution, and direct channel share. Update this quarterly and track it against improvement targets.
- Use case hypothesis writing: Co-author revenue hypotheses for every use case and experiment, making specific, falsifiable predictions about the commercial impact agreed upon before pilot execution and tested thereafter. Maintain the use case performance log.
- Personalisation ROI modeling: Model the revenue impact of personalization scenarios, such as estimating the additional revenue generated from a 10% improvement in upgrade conversion rates.
- CRCO commercial scorecard: Produce and maintain the monthly commercial scorecard for the CRCO, including metrics like revenue per passenger, ancillary attach rates, loyalty tier migration, churn rates by segment, and personalization coverage.
- Spend optimisation analysis: Identify which segments, routes, and touchpoints yield the highest commercial returns on customer experience investment, providing data-driven recommendations on reallocating experience investments toward high-LTV moments.
Qualifications
- Bachelor's or Master's degree in Finance, Economics, Business Analytics, or a related field.
- 5–8 years of experience in airline revenue management, loyalty commercial analytics, customer economics, or commercial strategy. Proven experience building financial models that influence major business decisions with fluency in P&L thinking.
- Advanced proficiency in Excel and financial modeling; proficient in SQL; experience with Tableau or Power BI. Understanding of A/B test design and statistical significance. Knowledge of airline revenue metrics (like load factor, yield, and RASK) is an advantage.
- Strong project and governance management experience, with the ability to work cross-functionally.
Additional Information
Job posting close date: 5th November 2026.
The company is shaping the future of global aviation from its hub in Abu Dhabi, connecting people across continents and cultures. As part of our
