ABOUT THE ROLE
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We are looking for a PMO Manager to support the governance, coordination, and continuous improvement of projects and operational initiatives within our Identity Solutions business in Dubai.
The role will act as a central coordination point between project teams, Operations, Production, Supply Chain, Quality, Finance, Sales, customers, and external partners. The PMO Manager will ensure that project information is accurate, actions are followed up, risks are escalated, and stakeholders have clear visibility of progress, priorities, and deadlines.
This role is particularly suited to a structured and hands-on professional with experience in production planning, project coordination, customer operations, or technical support within a manufacturing, technology, or security environment.
WHAT YOU WILL DO
- Establish and maintain PMO governance, reporting routines, templates, and project management tools.
- Coordinate project plans, milestones, deliverables, dependencies, and action plans.
- Prepare regular project status reports, dashboards, and management presentations.
- Organise project meetings, prepare agendas, document decisions, and follow up on action items.
- Maintain RAID logs covering risks, assumptions, issues, and dependencies.
- Monitor production schedules, handover dates, customer commitments, and critical deadlines.
- Coordinate information between Operations, Production, Sales, Supply Chain, Quality, Finance, and external suppliers.
- Track changes in scope, priorities, schedules, and customer requirements.
- Identify delays, gaps or risks and escalate them to the appropriate manager.
- Support the preparation and follow-up of customer deliverables, technical documentation, and project submissions.
- Maintain accurate project, customer, and operational databases.
- Contribute to process standardisation, continuous improvement, and the development of best practices.
- Support the preparation of quotations, purchase orders, sales orders, invoices, and other project-related documentation when required.
- Ensure that project information is complete, reliable, and available for decision-making.
- Support cross-functional teams during implementation, production, and customer delivery phases.
ABOUT YOU
You are a highly organised and proactive professional who enjoys coordinating several stakeholders and keeping projects on track. You are comfortable working in a fast-paced environment, managing priorities, and following up with different teams to ensure that commitments are respected.
You communicate clearly, pay attention to detail, and are confident escalating issues when deadlines, quality, or customer commitments are at risk. You are also comfortable working with technical documentation, operational data, and enterprise systems.
WHAT YOU WILL BRING
- Bachelor’s degree in Engineering, Business Administration, Operations, Project Management, Economics, or a related field.
- Around 5 years of experience in PMO, project coordination, production planning, operations coordination, or customer project support.
- Experience working in manufacturing, technology, engineering, secure products, payment solutions, cards, or a similar environment.
- Strong knowledge of project planning, action tracking, reporting, and stakeholder coordination.
- Experience managing schedules, priorities, dependencies, risks, and project documentation.
- Strong organisational and analytical skills.
- Ability to coordinate cross-functional teams without direct line authority.
- Experience with Microsoft Office, particularly Excel and PowerPoint.
- Experience with SAP or another ERP system is desirable.
- Familiarity with project management tools such as MS Project, Jira, Smartsheet, Monday.com, or similar is an advantage.
- Strong written and spoken English.
- Knowledge of Arabic or French is an advantage.
- PMP, CAPM, PRINCE2, or another project management certification is desirable.
WORK REQUIREMENTS
- Based in Dubai, United Arab Emirates.
- Regular presence in the office and operational environment is required.
- Ability to coordinate with international teams and stakeholders across different time zones.
- Occasional travel may be required depending on project and customer needs.
- Must be legally eligible to work in the United Arab Emirates.
the company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.
