About the Role
The Policy Validation Support Officer will play a broad and general role focused on a wide range of policy management activities, with opportunities for specialization as the role evolves. Supporting the Middle East region, the officer will gain valuable exposure to various products and business units. This role is pivotal in ensuring the business meets regulatory requirements and that all policies, procedures, and systems align with the company's compliance plan.
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Responsibilities and Duties
- Ensure that all policies and procedures are implemented and well documented.
- Stay updated on regulatory requirements, fully understand and apply changes, and provide inter-department training when necessary.
- Conduct workshops for partners and clients as required by process demands.
- Plan and coordinate operational activities to guarantee compliance with local laws and regulations.
- Act as a representative by providing extensive support and guidance to partners and clients on Middle East regulatory and AML queries and requirements during renewal or inception of health insurance plans.
- Undertake client due diligence data gathering and validation activities 6 to 3 months prior to the renewal date.
- Supply analytical policy progress reports to Sales & Client Managers and participate in external meetings with partners and clients to facilitate onboarding discussions at inception or renewals.
- Lead client onboarding and renewal inquiries for assigned portfolios, collaborating with internal stakeholders to resolve issues within agreed timelines.
- Maintain an issue log to identify gaps and opportunities for process improvements.
- Conduct periodic audits on compliance for brokers, identify problem areas, and assist in formulating strategies to maintain compliance status.
- Collaborate closely with regional sales and client management teams, brokers, and clients to provide advice, support, and guidance on all regulatory and client due diligence matters.
- Support teams in identifying compliance risks, gather missing information, and help prevent non-compliance cases.
- Monitor and report on adherence to client due diligence compliance practices across the business.
- Establish and maintain relationships with key stakeholders.
Knowledge, Skills, and Experience
- Bachelor's degree or equivalent practical experience.
- High proficiency in MS Office.
- Preferred: Knowledge and experience of the Middle East insurance market and its associated risks.
- Excellent written and verbal communication skills, capable of conveying internal messages clearly when presenting externally.
- Ability to work well under pressure.
- Strong interpersonal skills, team collaboration, and customer focus (internal/external).
- Coaching and organizational skills.
- Influencing and supervisory skills.
- Good time management abilities.
- Understanding of regulatory requirements and their practical application.
- Excellent rapport-building and communication capabilities.
- Strong problem-solving, leadership, analytical, and decision-making skills.
Communications and Working Relationships
Facilitate seamless communication across all departments to ensure smooth operations and achieve organizational objectives. Establish strong internal and external communication channels.
Operating Environment
The role is based in an air-conditioned environment, primarily at a desk, with flexible working hours in accordance with the UAE labor law. The job holder is not exposed to significant hazards.
