We are currently looking for a POS Deployment, Merchant Training & Support agent for our Qatar operations. The objective is to deploy and enable UPI functionality across all merchant POS terminals. This project involves system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.
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Location
Doha, Qatar
Requirements
- Support Agent must carry a valid Qatar Driving License and have a car with good location awareness for efficient on-site execution.
- Receive and verify merchant lists with site addresses and terminal details.
- Prepare POS software updates and training materials.
- Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.
Responsibilities
- Visit each merchant/store location as per the assigned deployment sheet.
- Install and/or update POS terminals to enable UPI acceptance features.
- Perform POS system checks: power, printer, connectivity, and OS version verification.
- Conduct test transactions to confirm successful UPI enablement and terminal functionality.
- Replace or apply branding materials as per design standards.
- Provide on-site training to merchant staff on initiating and processing UPI transactions on the POS.
- Cover common troubleshooting steps, escalation processes, and understanding UPI limits, reversals, and refund procedures.
- Hand over printed merchant quick reference guides and contact details for support.
- Collect merchant acknowledgment/sign-off confirming training completion and successful UPI enablement.
- Submit daily visit and activity reports, including merchant name, MID/TID, location, date & time of visit, and type of activity.
- Capture before-and-after photos of terminal and branding and escalate unresolved issues to the POS Tech Support Supervisor.
- Ensure all documentation and data are updated accurately.
Deliverables
- POS terminals enabled and configured for UPI acceptance.
- UPI branding applied as per guidelines.
- Merchant staff trained on UPI usage and troubleshooting.
- Signed training and deployment completion report.
- Daily and weekly consolidated progress reports.
Joining Time Frame
2 weeks (maximum 1 month)
