Pre-Sales Engineer

About the Role
We are looking for a Presales Engineer – Access Control Biometrics to drive the adoption of biometric access control solutions across the Middle East & Africa (MEA). In this customer-facing role, you will serve as a trusted technical advisor to end users, consultants, system integrators, and channel partners, helping them design and deploy secure, scalable, and innovative access control solutions.

You will play a key role throughout the customer journey, from solution design and technical validation to PoCs, partner enablement, and deployment support. This position offers the opportunity to work on strategic projects across all sectors throughout the region.

Responsibilities
As our Pre-Sales Engineer- Access Control Biometrics, you’ll support success by:

• Provide technical presales support for biometric access control opportunities across the MEA region.
• Gather customer requirements and design biometric access control solutions tailored to business, operational, and security needs.
• Deliver technical presentations, product demonstrations, workshops, and PoC evaluations.
• Support RFIs, RFPs, tenders, compliance requirements, and technical proposals.
• Advise customers on biometric authentication, enrollment workflows, liveness detection, template storage options, privacy, and cybersecurity best practices.
• Support integrations with Physical Access Control Systems (PACS), identity management platforms, Time & Attendance, and visitor management systems.
• Deliver technical training and enablement programs to consultants, partners, and customers.
• Provide remote and on-site technical support during evaluations, deployments, and customer engagements.
• Collaborate with Sales, Product Management, Engineering, and Technical Support teams.
• Work closely with Engineering on customer-specific product customizations (CPOs), feature requests, and solution development initiatives.
• Maintain accurate records of customer engagements, technical activities, and opportunity progress, with regular reporting to stakeholders.
• Gather market intelligence, customer feedback, and competitive insights to support business growth and product strategy.
• Demonstrated ability to rapidly learn and adapt to new technologies, industry verticals, and market trends.
• Ability to interpret technical specifications, integration guides, and industry standards to support solution design and customer engagements.
• Represent the company at customer meetings, exhibitions, conferences, and industry events.
• Support customers and partners across the MEA region remotely, extending beyond your primary territory as business needs require.
• Ability to travel extensively throughout the MEA region.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or a related discipline.
• 7+ years of experience in Presales Engineering, Solution Engineering, Technical Consulting, Professional Services, or Technical Support within the Physical Security, Access Control, Identity Management, or Security Technology industry.
• Proven experience supporting biometric, identity, credential, or access control projects from design through deployment and go-live.
• Demonstrated experience working with customers, consultants, channel partners, and system integrators in a technical advisory capacity.
• Strong presentation, communication, public speaking, and stakeholder management skills.
• Ability to clearly communicate complex technical concepts to technical and non-technical audiences, including IT, Security, Facilities, and Executive stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work effectively both independently and within cross-functional, geographically dispersed teams.
• Excellent interpersonal, communication, and stakeholder engagement skills, with the ability to build trusted relationships across customers, partners, and internal teams.
• Strong knowledge of the Middle East & Africa (MEA) market, including experience engaging with key end users, consultants, system integrators, and strategic verticals such as government, critical infrastructure, transportation, banking, smart cities, healthcare, and oil & gas.

Biometric, Access Control & MEA Experience

• Hands-on experience with Facial Recognition and Fingerprint Authentication technologies, including biometric enrollment, 1:1 verification, 1:N identification, FAR/FRR optimization, liveness detection, and biometric performance evaluation.
• Experience supporting biometric evaluations, POCs, and large-scale customer deployments.
• Strong understanding of biometric template management, encryption, privacy, data protection, and authentication best practices.
• Strong understanding of identity management, multi-factor authentication (MFA), digital identity architectures, and cloud-connected access control solutions.
• Ability to translate biometric performance metrics and technical concepts into customer-focused recommendations.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex biometric deployments and integration challenges.
• Solid understanding of physical access control infrastructure, including controllers, readers, credentials, electronic locks, door hardware, turnstiles, speed gates, and life-safety requirements.
• Experience integrating biometric solutions with leading PACS platforms, including Genetec, LenelS2, C•CURE 9000, Honeywell Pro-Watch/Win-Pak, Avigilon, or equivalent systems.
• Strong understanding of controller-to-reader communication protocols, including OSDP Secure Channel (RS-485), Wiegand, TCP/IP, and PoE.
• Working knowledge of physical and mobile credential technologies, including Prox, MIFARE, DESFire, iCLASS SEOS, NFC, BLE Mobile Credentials, Apple Wallet, Google Wallet, and other digital identity solutions.
• Ability to design practical and scalable solutions that balance security, usability, operational requirements, and cost considerations.
• Strong troubleshooting mindset with the ability to identify root causes and propose effective technical solutions.
• Familiarity with IT fundamentals, including IP addressing, VLANs, Windows Server, Active Directory/LDAP, SQL databases, REST APIs, SDKs, and third-party integrations.
• Excellent presentation, workshop facilitation, and public speaking skills.
• Ability to communicate complex technical concepts clearly to IT, Security, Facilities, and Executive audiences.
• Strong technical writing and documentation skills, including the preparation of technical proposals, solution designs, and tender responses.
• Proven experience supporting biometric and access control projects across the Middle East & Africa (MEA) region.
• Strong understanding of the regional ecosystem, including consultants, system integrators, security contractors, distributors, and end users.
• Experience supporting projects within government, critical infrastructure, transportation, banking, oil & gas, healthcare, hospitality, smart cities, and large enterprise environments.
• Familiarity with consultant-driven specifications, prequalification processes, procurement requirements, and large-scale tender submissions across the MEA market.
• Experience delivering technical enablement and supporting channel partners across multiple countries and cultures.
• Comfortable operating in multicultural environments and engaging with customers at all organizational levels.
• Ability to work independently while effectively collaborating across regional and global teams.
• Demonstrated ability to quickly learn new technologies, industries, and market trends.
• Customer-focused mindset with strong consultative and solution-oriented thinking.
• Excellent interpersonal, communication, organizational, and time-management skills.
• Fluent English required; Arabic and/or French language skills are a strong advantage.

Why Apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing, or part-time job seekers.
• Integrity: You are results-oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements. The organization is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.