About the Role
In this role, you will provide comprehensive technical support for DAS & Elmech products across various customers, projects, and internal teams. You will play a crucial part in pre-sales activities by collaborating with both Sales and System Integrators to develop proposals, craft technical solutions, and conduct demonstrations, including Proof of Concepts (POCs). The position also requires a strong focus on ensuring quality and accuracy in technical documentation and compliance checks, as well as facilitating training and product demonstrations to enhance understanding and adoption.
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Key Accountabilities
- Provide technical support for DAS & Elmech products across customers, projects, and internal teams.
- Support pre-sales activities by collaborating with Sales and System Integrators on proposals, technical solutions, and demonstrations, including Proof of Concepts (POCs).
- Prepare and review technical documentation such as BOQs, submittals, specifications, compliance documents, and installation guidelines, ensuring accuracy and completeness.
- Coordinate with Sales teams on quotation preparation and ensure alignment with technical requirements.
- Conduct compliance checks in line with project specifications, certifications, and regulatory standards in coordination with Technical Sales and Product Manager.
- Support tender processes, including clarifications and submissions, ensuring deadlines and quality requirements are met.
- Deliver training and knowledge transfer sessions to sales teams, partners, and customers to enhance product understanding and application.
- Maintain and update technical documentation, certifications, and product-related materials to support market needs and positioning.
- Support product demonstrations, site surveys, and technical evaluations to drive solution adoption.
- Ensure technical accuracy and consistency in all project submissions and customer deliverables.
- Collaborate with cross-functional teams to support product launches, lifecycle activities, and market feedback collection.
- Monitor project and product-related activities, identifying risks and supporting corrective actions where required.
- Contribute to post-award technical support, including implementation guidance and customer assistance.
Qualifications, Experience, & Skills
- Educated to bachelor’s degree level or equivalent.
- Minimum 2-5 years’ experience in Access Control/ Electromechanical products.
- Strong negotiation, organization, and planning skills.
- Excellent command of MS Office (Word/Excel/PowerPoint).
- Excellent communication & analytical skills; fluent in spoken and written English.
Benefits
As part of the organization, you will have access to diverse and inclusive teams which value different perspectives and experiences. The company supports career development with regular feedback, training, and opportunities to grow in your role both locally and internationally.
