Presales Engineer Biometrics

About the Role / About the Job

The Presales Engineer is the primary technical resource for Physical Access Control Solutions in Egypt, Kuwait, and the Levant. Working alongside field sales, inside sales, and channel partners, this role drives the technical evaluation stage of the sales process, from requirements discovery and solution design through to proposals, demonstrations, and proofs of concept. The goal is to help win and grow business with current and prospective customers.

As a trusted technical advisor and product advocate for readers, credentials, controllers, biometrics and mobile access, the Presales Engineer articulates technology and positioning to business, technical, and executive audiences, identifies and resolves technical issues across assigned accounts, and builds strong relationships with end users, consultants, system integrators, and partners throughout the sales cycle.

Key Responsibilities

• Technical Sales & Solution Design

  • Partner with the sales team to understand customer requirements, identify opportunities, promote products, and support the delivery of the regional sales plan.
  • Design practical, scalable solutions from the portfolio that balance security, usability, operational requirements, and cost.
  • Convey customer requirements to internal teams and identify new ways of applying products to meet customer needs.
  • Prepare and deliver technical presentations, product demonstrations, workshops, and proof-of-concept (PoC) evaluations.
  • Present directly to customers on behalf of the company and its partners, at all organizational levels from IT and Security to Facilities and Executive management.
  • Advise customers on biometric authentication, enrollment workflows, liveness detection, template storage options, privacy, and cybersecurity best practices.

• Proposals, Specifications & Tenders

  • Develop and respond to RFIs, RFPs, tenders, and technical proposals, including compliance statements and industry-specific solutions.
  • Engage consultants to influence specifications and support prequalification and procurement processes.

• Integration & Technical Support

  • Provide presales technical support, including product configuration and product inquiries.
  • Support integration of products with PACS platforms, identity management, Time & Attendance, and visitor management systems.
  • Provide remote and on-site technical support during evaluations, deployments, and customer engagements.

• Partner Enablement & Market Presence

  • Deliver technical training and enablement to channel partners, consultants, and customers, including first-level training for new partners.
  • Represent the company at customer meetings, exhibitions, conferences, and industry events.
  • Gather market intelligence, customer feedback, and competitive insights, and stay current on industry trends, standards, and the product roadmap.

• Internal Collaboration & Reporting

  • Work with Engineering on customer-specific product customizations (CPOs), feature requests, and solution development.
  • Provide technical leadership, product support, and account-level strategic input to internal stakeholders, including Sales leadership, Product Management, Product Marketing, Professional Services, and Technical Support.
  • Maintain accurate records of account activity, customer and supplier interactions, technical work, and opportunity progress in CRM, with regular reporting to stakeholders.
  • Support other MEA markets remotely, and on-site where required, beyond the primary territory.
  • Other duties may be assigned as business needs require.

Essential Requirements
To perform this job successfully, the candidate must be able to carry out each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required.

• Education & Languages

  • Education: Bachelor’s degree in Engineering or Computer Science is required.
  • Languages: Fluent Arabic and English, spoken and written. Both are required.

• Experience

  • 7+ years in a presales, technical sales, or solutions engineering role within physical access control.
  • Proven experience supporting access control and biometric projects in Egypt, Kuwait, and/or the Levant, with established relationships among consultants, system integrators, security contractors, distributors, and key end users.
  • Experience in strategic verticals such as government, critical infrastructure, transportation, banking, oil & gas, healthcare, hospitality, smart cities, and large enterprise.
  • Familiarity with consultant-driven specifications, prequalification, procurement requirements, and large-scale tender submissions.
  • Experience enabling and supporting channel partners across multiple countries and cultures.

Technology Knowledge
Strong hands-on knowledge of the PACS portfolio, including:

• Readers: Signo readers and the iCLASS SE platform.
• Credential technologies: Seos, iCLASS, MIFARE Classic, and MIFARE DESFire, plus legacy Prox, and an understanding of migration paths between them.
• Mobile access: wallet-based (Apple Wallet, Google Wallet) and application-based (Mobile Access) credentials using NFC and BLE, as well as other digital identity solutions.
• Controllers: Mercury controllers and Aero controllers.
• Biometrics: face recognition readers and fingerprint readers.

Access Control, Integration & IT Knowledge

• Solid understanding of access control infrastructure: controllers, readers, credentials, electronic locks, door hardware, turnstiles, speed gates, and life-safety requirements.
• Experience integrating biometric and access control solutions with leading PACS platforms, including Genetec, LenelS2, C•CURE 9000, Honeywell Pro-Watch/Win-Pak, Avigilon or equivalent systems.
• Strong understanding of reader-to-controller communication: OSDP Secure Channel (RS-485), Wiegand, TCP/IP, and PoE.
• Experience with smart card readers, cryptography, and security practices.
• Experience in custom data configuration, such as custom credential and card data formats.
• IT fundamentals: Windows operating systems and Windows Server, IP addressing, VLANs, Active Directory/LDAP, and SQL databases.
• Experience with Web APIs (REST, JSON, SOAP), SDKs, and third-party integrations, including testing APIs with tools such as Postman or curl.
• Ability to read and interpret technical specifications, integration guides, and international standards.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Desirable Skills

• Logical access: PKI, FIDO2/WebAuthn, OpenID Connect/OAuth.
• Additional protocols: MQTT, HTTP, Bluetooth.
• Smart card protocols and APIs.
• Mobile SDK experience (iOS, Android).
• Scripting: Python, JavaScript, C# or PowerShell.
• Cloud computing and Linux.
• Cybersecurity frameworks: NIST, OWASP, SOC 2.
• Knowledge of regulatory and data-privacy standards relevant to identity and biometrics.

Personal Attributes

• Customer-focused, consultative and solution-oriented, with strong analytical and troubleshooting skills.
• Excellent presentation, workshop facilitation, and public-speaking skills; able to explain complex technical concepts clearly to IT, Security, Facilities, and Executive audiences.
• Strong technical writing for proposals, solution designs, and tender responses.
• Comfortable in multicultural environments; works independently and collaborates effectively with regional and global teams.
• Learns new technologies, industries, and markets quickly.
• Genuine interest in connected technologies – how devices and systems communicate and how to keep that communication secure.
• Excellent interpersonal, communication, organizational, and time-management skills.

Travel & Work Requirements

• Frequent travel across the territory and the wider MEA region, including fieldwork at customer sites.
• Must hold, or be able to obtain, valid travel authorization for international travel.

Why Apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing, or part-time job seekers.
• Integrity: You are results-oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

The company is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

On an average day, think of how many times you tap, twist, tag, push, or swipe to get access, find information, connect with others, or track something. Technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our team, you’ll also be part of the company Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.