The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction, ultimately helping our customers grow their business on the ServiceNow platform by realizing the value of their ServiceNow investment.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Principal Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaborating.
Responsibilities
- Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead complex implementations compared to Senior Business Process Consultants
- Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
- Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams while advocating leading practices
- Coach and mentor junior team members (Senior BPC, BPC, and Associate BPC) on solutioning, building expertise, and addressing project challenges as they arise
- Share learnings and new practices across the BPC community
- Contribute towards the continuous improvement of leading practices
- Customer-facing role with some travel within EMEA
Qualifications
- Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools and automating workflows
- Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment
- Experience in defining and deploying future-state business processes and identifying solutions from a people, process, and technology perspective
- Experience and/or willingness to grow in ServiceNow NowAssist products
- Excellent communication and presentation skills
- Experience in advising and analyzing product strategies based on business priorities
- Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
- Experience in analyzing and recommending HR/ITSM strategies based on business priorities
- Fluency in Arabic and English is essential
Location
Riyadh, Saudi Arabia
