The Expert Services team at the company works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction, ultimately helping our customers grow their business on the platform by recognizing the value of their investment.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Principal Business Process Consultants build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise, they are deeply engaged in the early stages of process design, partnering with technical consultants to lead workshops, gather requirements, and craft functional specifications. They ensure solutions align with business needs, address compliance deviations, and drive successful outcomes by analyzing workflows, implementing automation, and collaborating.
Responsibilities
- Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants.
- Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict.
- Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the platform, and share insights with product teams, advocating leading practices.
- Coach and mentor junior team members (Senior BPC, BPC, and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
- Share learnings and new practices across the BPC community.
- Contribute towards continuous improvement of leading practices.
- Customer-facing role with some travel within EMEA.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Significant business process and functional consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment.
- Experience in defining and deploying future-state business processes and in identifying solutions from a people, process, and technology perspective.
- Experience in IT Service Management and wider IT Management business processes.
- Excellent communication and presentation skills.
- Experience in advising and analyzing Product strategies based on business priorities.
- Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams.
- Experience in analyzing and recommending AI-native strategies based on business priorities.
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned to employees depending on the nature of their work and their assigned work location.
