About the Job
The Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, Big Data Services, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics by engaging with customers and partners globally, building trust in Oracle Analytics while collaborating with Product Management to enhance product offerings.
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Responsibilities
- Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups.
- Review and support big data infrastructures: This involves reviewing existing comprehensive designs for big data architectures that align with the business's strategic goals and requirements.
- Collaborate with cross-functional teams to prepare for complex product or solution-related inquiries or challenges that customers may present.
- Promote understanding of customer complexities and the value propositions of various programs to key internal stakeholders (e.g., speaking at different events, team meetings, product reviews).
Primary Skills
- Experience working with cloud platforms like Oracle Cloud Infrastructure (OCI) and Oracle Cloud Infrastructure Big Data Service (BDS).
- Proficiency in big data technologies such as Hadoop, Spark, Kafka, and NoSQL.
- Strong programming and scripting skills, with experience in languages like Python and Java.
- Design and implement scalable, secure, and efficient complex data architectures.
- Manage and optimize large-scale databases.
- Solid understanding of networking concepts to design and optimize data transmission networks, configure network settings, and diagnose and resolve network-related issues.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skills.
- Commitment to continuous learning and staying up-to-date with the latest big data technologies and trends.
Desirable Skills
- Experience with multiple cloud platforms.
- Certification in Big Data or a related field.
Required Skills
- Data Intelligence
- Hadoop
- Kafka
- Linux
- OAC (Oracle Analytics Cloud)
- OCI (Oracle Cloud Infrastructure)
- Spark
