About the Job:
The driving force behind AspenTech's success has always been its people. The company aspires to keep pushing boundaries and overcoming challenges to continually find better ways of doing things. You will experience a culture of passion, pride, and aspiration through career development programs, community service support, and social events that foster relationships across the global community.
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The Role:
Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will deliver full-time, on-site software engineering support to one of AspenTech’s largest and most strategic customers in the Middle East. This role is essential for driving the customer’s operational excellence by optimizing workflows and enhancing project efficiency through tailored customization of AspenTech’s proprietary software for Seismic Processing & Imaging (SP&I). As a trusted advisor, you will collaborate closely with the customer to identify unique challenges and deliver innovative solutions that ensure long-term success and value.
Your Impact:
- Provide loyalty-inspiring customer service to drive user engagement and sustain product usage.
- Assist with troubleshooting complex technical and/or engineering-related problems reported by the customer using AspenTech’s proprietary software.
- Escalate customer issues and drive cross-functional resolution within AspenTech.
- Adhere to contractual obligations and communicate potential gaps to management.
- Provide timely reporting of KPIs for operations, financial, and corporate requirements.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Develop strong relationships with the customer, understanding their business needs and challenges.
- Collaborate with R&D and Product Management on error reports, software patch installation, and testing.
- Develop applications and modules using AspenTech SDK to extend or add functionalities for existing software.
- Collaborate with R&D and the customer to customize AspenTech SP&I applications for the customer's ecosystem.
- Set up auto-test environments in collaboration with R&D and the customer.
- Test and configure Docker installations for SP&I utilities.
- Support Kubernetes for SP&I utilities.
- Add UGE queuing support to SP&I utilities in collaboration with R&D and the customer.
What You'll Need:
- Bachelor's or Master’s degree in System or Software Engineering.
- Minimum of 8+ years of relevant experience in system or software engineering (university experience may count).
- Experience with C++ programming language.
- Knowledge of Docker and Kubernetes technologies is a plus.
- Understanding of High-Performance Computing requirements to support Seismic Processing and Imaging applications is a plus.
- Previous experience with AspenTech Seismic Processing and Imaging Suite (Aspen Echos, Aspen GeoDepth) or similar advanced tools is a plus.
- Strong written and verbal communication skills to present complex information clearly and concisely.
- Ability to identify value-creating opportunities for customers with a customer-first mindset.
- Proactive approach to resolving complex technical issues and organizational problems.
- Ability to manage multiple responsibilities and competing priorities.
