Customer Success Services (CSS) at the company is looking for an experienced Engineer skilled in Middleware technologies, particularly with SOA-related products and architectures. The role involves installation and configuration in highly available environments, patching, administration, monitoring, troubleshooting, and designing SOA and BPM-based solutions to meet customer requirements.
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Location: United Arab Emirates (Remote)
Work Conditions: Full-time, Remote, with availability to travel and work onsite at customer locations at least 50% of the time, and availability to work 24x7.
Responsibilities:
- Provide consultancy and translate customer ideas into implementable, supportable designs.
- Maintain and support customers' eBusiness Suite applications and Fusion SaaS, on-site or remotely.
- Develop, integrate, and implement applications components including front-end development.
- Engage in architectural tasks and collaborate with colleagues to implement best practices.
- Address performance challenges and technical concerns proactively.
Requirements:
- At least 8 years of relevant experience.
- University degree.
- Experience in SOA and Integration PaaS Services (SOACS, OIC), Service Bus (OSB/ESB), BPEL, and Business Process Management Suite (BPM).
- Development background is valued, including familiarity with any Cloud platform.
- Fluent in English; additional languages are a plus.
- Strong communication, organization, and problem-solving skills.
What We Offer:
- A competitive salary with exciting benefits.
- Flexible and remote working to enhance productivity.
- Learning and development opportunities for career advancement.
- Employee Assistance Program for mental health support.
- Core benefits like medical, life insurance, and retirement planning.
- A diverse and inclusive work culture.
This role involves delivering post-sales support and solutions to the company's customers while advocating for their needs and resolving non-technical and technical inquiries. As a Principal Engineer at the company, you will be a key technical leader, mentoring team members, and ensuring high levels of customer satisfaction by identifying and promoting opportunities for business growth. At the company, innovation thrives in an inclusive atmosphere, ensuring every employee has a chance to contribute and develop their careers.
