About the Role
As part of the Digital Customer Interface team, we play a key role in connecting airlines with Digital Labs, ensuring airline business needs are translated into high-quality digital solutions. Our responsibility spans the entire delivery lifecycle — from requirements gathering and solution definition to coordinating implementation and delivering to production. We work closely with airline stakeholders to understand their objectives, convert them into clear and actionable solutions, and collaborate with Digital Lab teams to ensure smooth and timely execution.
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If you enjoy working at the intersection of business, technology, and stakeholder collaboration, this is the kind of environment where you can make a real impact.
Key Accountabilities
Requirements Handling
- Gather and clarify customer requirements to ensure smooth delivery
- Find and influence common demands across digital customers portfolio to drive the product vision
- Provide the business perspective and ensure customer voice is heard in internal Digital forums.
- Upsell products matching the demand
- Track dependencies to product features:
- Ensure committed dependencies are delivered in due time and raise early warnings
- Handle communication and mitigation plans in case of slippage
- Validate product deliveries match expectations in early stages
Technical Consultant
- Give recommendations on architectural or technical aspects in collaboration with architects
- Coordinate internal dependencies (e.g. PSS)
- Provide support to use product features: functional and technical behaviors, configuration, documentation
- Help UI teams in collecting all required information to use product features
- Provide first level of investigation on defects raised to products in the construction phase, and follow-up on them
Accountability End-to-End
- Design digital solutions
- Present to customer stakeholders from IT and Business organization the new features and the solutions
- Facilitate discussions with the different contributors to ensure delivery of working, maintainable solutions
- Create product vision, business objectives, and product requirements
- Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles
- Become the main point of contact for airline and represent airline internally
What We Can Offer You
- 💰 A complete rewards offer: attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, lunch and transport allowance, and other benefits.
- 🖥️ Hybrid policy with 50% attendance to offices in Barcelona.
- 🌎 A truly global DNA: Global people and business processes contribute to a rich culture.
- 🎓 Great opportunities for learning: Learning happens through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- 🤗 A caring environment: We foster a supportive work environment, nurturing fulfilling careers and personal life.
- 🌟 A flexible working model: Employees can do their best work in a way that suits them.
- 🌈 A diverse and inclusive community: A commitment to leveraging diversity to drive innovation, creativity, and collaboration.
- 📈 A Reliable Company: Trust and reliability form the core values of our actions.
- 🎯 A critical mission and purpose: Powering the future of travel with extraordinary purpose.
Diversity & Inclusion
We aspire to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment. We are committed to attracting the best talent from all backgrounds and providing an inclusive employee experience.
