We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities:
- Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
- Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
- Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
- Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
- Mentor and guide technical teams and architects to continuously elevate delivery standards.
- Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
- Stay current with ServiceNow releases and innovations to proactively drive platform advancements.
Preferred Education:
Bachelor's Degree
Required Technical and Professional Expertise:
- ServiceNow Certified Technical Architect (CTA) certification (mandatory).
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
- Proven experience leading ServiceNow solution architecture for enterprise clients.
- 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
- Strong understanding of integration frameworks, data modeling, and security best practices.
- Fluent in Arabic and English, with excellent communication and presentation skills.
- Based in or willing to relocate to Saudi Arabia.
Preferred Technical and Professional Experience:
- Experience in large-scale digital transformation programs in the Middle East.
- Familiarity with ITIL, Agile, and DevOps methodologies.
- Strong leadership skills with the ability to influence and engage at executive levels.
