We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and is fluent in Arabic and English.
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Key Responsibilities:
- Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
- Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
- Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
- Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
- Mentor and guide technical teams and architects to continuously elevate delivery standards.
- Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
- Stay current with ServiceNow releases and innovations to proactively drive platform advancements.
Required Qualifications:
- ServiceNow Certified Technical Architect (CTA) certification (mandatory).
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
- Proven experience leading ServiceNow solution architecture for enterprise clients.
- 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
- Strong understanding of integration frameworks, data modeling, and security best practices.
- Fluent in Arabic and English, with excellent communication and presentation skills.
- Based in or willing to relocate to Saudi Arabia.
Preferred Qualifications:
- Experience in large-scale digital transformation programs in the Middle East.
- Familiarity with ITIL, Agile, and DevOps methodologies.
- Strong leadership skills with the ability to influence and engage at executive levels.
