Principal Solutions Consultant

About the role
You will join our established Solutions Consulting team based out of Dubai and take ownership of the company's largest and most technically demanding evaluations across the MEA and Africa. At this level, the job is equal parts art and science. The art is value selling at an enterprise scale: reading a complex account well enough to find value they have not yet articulated for themselves, whether that is buried in a legacy system, spread across regional entities, or hiding in a process nobody has questioned in years, and building a case that gets a room full of stakeholders to agree on what matters. The science is walking that same room through exactly how the company's platform and its AI decisioning engine deliver on that value, down to the architecture and the mechanics, not just the promise of it.
This role sits close to Sales leadership on the region's most important opportunities and is expected to set the bar for how the company runs a technical sales process at the enterprise level.

Roles & Responsibilities

• Own the end to end technical strategy for the company's largest and most complex enterprise evaluations across the MENA region.
• Identify and build a value case around what a prospect has not yet recognized in their own data, systems, or customer journeys, particularly in accounts with legacy infrastructure or ownership spread across regional entities.
• Lead discovery and solution design for prospects with complicated environments: legacy core systems, multiple regional entities, and strict compliance requirements.
• Walk enterprise stakeholders from that value case into the specific technical mechanics that deliver it, showing exactly how the company's core capabilities and AI decisioning engine work, at a level of detail that holds up under scrutiny.
• Design and lead technical validations, proof of concepts, and security or compliance reviews, including topics like data residency, and infrastructure architecture.
• Act as an informal mentor to other Solutions Consultants: pair with them on complex deals, review demo narratives, and share what is working in discovery and objection handling.
• Partner closely with Sales leadership on account strategy and deal planning for the region's top opportunities.
• Build reusable, enterprise grade assets such as reference architectures, competitive positioning, and RFP response frameworks.
• Represent the company in senior and executive level conversations, workshops, and industry events across the region.
• Bring structured feedback from top tier deals back to Product.

Requirements

• 7 or more years in pre-sales, solutions consulting, technical account management, or a related role, with a track record of leading complex, multi stakeholder enterprise sales cycles.
• Strong at value selling. You can find and articulate business value a prospect has not named themselves, and build it into a case that lands with stakeholders from IT to the C-suite.
• Equally strong at walking that value case back into technical proof: exactly how the company's architecture and decisioning engine deliver on what you have promised, defensible in front of an enterprise security or engineering team.
• Deep comfort with enterprise technical topics: integration patterns like REST, SFTP, and system to system, data architecture, and security frameworks such as ISO and PDPL.
• Experience navigating RFPs for regulated or complex enterprise buyers, for example financial services, hospitality, retail, or telecom.
• Strong executive presence. You are comfortable presenting to VP and C-level stakeholders and can lead a multi week evaluation process without losing the thread.
• Existing right to work in the UAE.
• Willingness to travel across the MENA region and to company events.

Nice to have

• Direct competitive experience against Braze, Adobe, Salesforce Marketing Cloud, Emarsys, or Bloomreach.
• Deep familiarity with AI-first architecture: event driven pipelines, real time feature stores, model serving infrastructure, and how a decisioning engine integrates with a broader customer data and identity stack.
• Strong grasp of client-side integration nuances: mobile and web SDKs, push notification frameworks, webhooks, and REST or GraphQL APIs, including how they hold up under enterprise scale and multi-region deployments.
• Arabic language proficiency (a plus).
• Experience with AI agents or workflow automation platforms and how they fit into a broader enterprise engagement architecture.
• A track record of informally mentoring or supporting junior pre-sales colleagues, even without formal management responsibility.

Why Join Us!
At the company, we are passionate about our team and technology - see below to know more about us.
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.