About the Role
Join a dynamic team dedicated to leveraging AI for meaningful digital transformation. As part of the customer advisory team, you will engage with executives to manage custom industry-aligned advisory engagements, lead discovery workshops, and present strategic solutions that meet customer goals. You will also work closely with sales and customer success teams to develop account plans and drive value realization across the customer lifecycle. Your expertise will guide the creation of new intellectual property and improve current methodologies, enabling a consulting approach to sales.
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Key Responsibilities
Customer Advisory
- Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying the company's methodologies.
- Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges.
- Document and present insights and recommended solutions to meet customer goals.
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps, and document the full business case to justify action.
- Communicate and advise in both 1:1 and group settings.
Sales and Customer Success Advisory
- Work alongside sales and customer success to help determine account plans and sales strategy for respective accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies.
- Offer full lifecycle business outcome and value realization advice.
- Identify and lead initiatives for creating new intellectual property (best practices, white papers, workshops, etc.).
- Improve current methods and frameworks.
- Enable the company's teams with a business consulting approach to sales.
Qualifications
To be successful in this role, you should have:
- Experience in leveraging or critically evaluating AI within work processes, decision-making, or problem-solving, including AI-powered tools, automated workflows, and analyzing AI-driven insights.
- 10+ years of relevant experience as a management consultant in cloud technologies or as a customer-facing strategy manager with a technology vendor.
- Executive/leadership experience on digital transformation projects or large enterprise software deployments preferred.
- Experience in major industries (such as Financial Services, Telecommunications, Manufacturing, Retail, etc.) is preferred.
- Proven ability to develop C-Level relationships and communicate complex topics simply.
- Proficient in public speaking, meeting facilitation, and whiteboarding.
- Strong network of customer connections in the regions you will serve.
- High level of executive presence combined with a humble demeanor.
- Analytical background with financial experience.
- A collaborative spirit and enjoyment in working with teams.
- Willingness to travel up to 40% of the time.
- Fluency in both Arabic and English is required.
Additional Information
- Work Personas: We embrace flexibility in our distributed work environment. Employees are assigned work personas based on the nature of their work and location. Eligibility for a work persona may include evaluating the distance from your primary residence to the nearest company office.
- Equal Opportunity Employer: We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other legally protected category.
- Accommodations: We aim to provide an accessible and inclusive experience for all candidates. If you need a reasonable accommodation for any part of the application process, or need an alternative method to apply, please reach out for assistance.
- Export Control Regulations: For positions requiring access to controlled technology, the company may require export control approval from government authorities for certain individuals. Employment is contingent upon the company obtaining any necessary export licenses or approvals.
