ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. We are seeking a Principal Technical Consultant for CRM & Industry Workflows. This role will be responsible for guiding clients through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM). The successful candidate will drive best-practice solutions that enhance operational efficiency and solve complex client challenges.
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Location: Riyadh Region
Work Conditions: Hybrid, Full-time
Key Responsibilities:
- Act as the primary technical liaison for projects, ensuring delivery quality and alignment with client needs and ServiceNow best practices in CSM and FSM implementations.
- Define and architect technical solutions that meet business and technological requirements.
- Provide hands-on development using ServiceNow technologies (e.g., Flow Designer, REST, JavaScript, HTML, CSS).
- Serve as an escalation point for technical issues and mentor developers on best practices.
- Partner with pre-sales teams for service engagement scoping and contribute to thought leadership through public forums.
- Collaborate with product teams to provide insights on new features and customer needs.
Qualifications:
- Experience: Minimum of 8 years in consulting and implementation of complex technologies with at least 2 years focused on enterprise architecture.
- Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions.
- Industry: Financial Services, specifically in Customer Service Management and Field Service Management.
- Leadership Skills: Ability to influence senior leaders and stakeholders.
- Technical Skills: Proficiency in creating architectural designs and working with web technologies and SaaS solutions.
- Certifications: Must hold or achieve ServiceNow certifications for CSM and FSM Implementation Specialist within the first 90 days, and Certified Technical Architect within the first year.
Languages: Fluency in Arabic and English is essential.
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.
Equal Opportunity Employer: ServiceNow promotes a diverse and inclusive work environment and is an equal opportunity employer.
