The company is seeking a Principal Technical Consultant for CRM & Industry Workflows. This role involves guiding clients through the implementation of the company’s Customer Service Management (CSM) and Field Service Management (FSM). The successful candidate will focus on delivering best-practice-based solutions to enhance operational efficiency and drive business outcomes. This position requires a deep understanding of field service management and customer service workflows to address complex client challenges effectively.
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Location: Riyadh Region
Work Conditions: Hybrid, Full-time
Key Responsibilities:
- Act as the primary technical liaison, ensuring high-quality solution delivery.
- Oversee technical alignments with client requirements and the company best practices.
- Define and architect detailed technical solutions tailored to clients' business needs.
- Lead technical onboarding, assessing existing processes for effective solution tailoring.
- Engage in hands-on development on the company platform, utilizing various technologies.
- Serve as an escalation point for technical issues, driving efficient resolution.
- Mentor developers and consultants on best practices in technical design and workflows.
- Collaborate with pre-sales teams on complex service engagements and integrations.
- Contribute to thought leadership initiatives through webinars and publications.
- Provide feedback and insights on new features to the company product teams.
Qualifications:
- Minimum 8 years in consulting and technology implementation, with at least 2 years in enterprise architecture.
- Proven track record in designing and implementing CSM solutions.
- Strong leadership skills to influence stakeholders during field service transformations.
- Technical proficiency in architectural designs and integration strategies, particularly in TSOM environments.
- Experience with web technologies and SaaS solutions.
Language Requirements:
Fluency in Arabic and English is essential.
Certifications:
- Must hold or be able to achieve within the first 90 days:
- Certified System Administrator
- Certified Implementation Specialist – CSM, FSM
- Certified Technical Architect within the first year.
This role is ideal for a technical expert interested in driving field service transformation and customer service excellence through innovative the company solutions.
