ServiceNow is seeking a Principal Technical Consultant for Technology Workflows, based permanently in Dammam, Saudi Arabia. This position is crucial for guiding clients through the implementation of ServiceNow’s ITSM and ITOM solutions.
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The successful candidate will deliver best-practice solutions that drive business outcomes and enhance operational efficiency, possessing deep expertise in field service management and a strong understanding of customer service workflows to address complex client challenges.
Key Responsibilities:
- Serve as the primary technical liaison for project delivery, ensuring high-quality solutions aligned with client needs and ServiceNow best practices.
- Define and architect technical solutions tailored to clients' business requirements.
- Lead technical onboarding and perform hands-on development on the ServiceNow platform.
- Address technical issues and mentor team members on best practices.
Qualifications:
- A minimum of 5 years of experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps in IT Service / IT Operations Management.
- Proven track record in designing and implementing ITSM & ITOM solutions.
- Ability to influence senior leaders and provide clear recommendations for business and technical challenges.
- Proficiency in creating architectural designs, solution presentations, and integration strategies within ITSM & ITOM environments.
- Experience with web technologies and SaaS technologies.
Mandatory Certifications:
- Certified System Administrator
- Certified Implementation Specialist – ITSM, ITOM (within 90 days)
- Certified Technical Architect (within the first year)
Location: Dammam, Eastern, Saudi Arabia (Hybrid)
Work Conditions: Hybrid, Full-time
Language Requirements: Proficiency in English is required.
Equal Opportunity Employment: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to various factors including race, color, creed, disability, or any other category protected by law.
Accommodations: Reasonable accommodations will be provided as necessary during the application process.
