Principal Technical Consultant - Technology Workflows / ServiceNow Platform

About the Job: The Principal Technical Consultant for Technology Workflows will guide clients through the implementation of ServiceNow’s ITSM, ITOM, and Platform solutions. This position focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will have deep expertise in field service management and a strong understanding of customer service workflows, enabling them to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities:

• Act as the primary technical liaison for projects, ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem), design, and integrations.
• Oversee technical delivery and ensure alignment with client requirements and ServiceNow best practices.
• Define and architect detailed technical solutions in line with clients' business needs.
• Lead technical onboarding with clients, assessing existing processes and tailoring solutions effectively.
• Perform hands-on development using ServiceNow technologies and capabilities.
• Serve as an escalation point for technical issues and mentor developers and consultants on best practices.
• Collaborate with the pre-sales team to scope complex service engagements.
• Engage with ServiceNow product teams to provide feedback and insights on new features and collaborative product strategies.

Qualifications:

• Minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
• Proven experience in designing and implementing ITSM & ITOM solutions with industry-specific workflows.
• Proficient in creating architectural designs, solution presentations, and integration strategies, particularly within ITSM & ITOM environments.
• Must hold or be able to achieve relevant ServiceNow certifications within specified time frames.

Work Conditions:

• Hybrid work arrangement.
• Flexibility in work personas depending on the nature of work.

Language Requirements:

• Proficiency in English is expected; additional language skills may be advantageous.