About the Job: The Principal Technical Consultant for Technology Workflows will guide clients through the implementation of ServiceNow’s ITSM, ITOM, and Platform solutions. This position focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will have deep expertise in field service management and a strong understanding of customer service workflows, enabling them to solve complex client challenges and advocate for customer needs within ServiceNow.
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Key Responsibilities:
- Act as the primary technical liaison for projects, ensuring the highest quality of delivered solutions.
- Lead customer workshops on architecture (Cloud and On-Prem), design, and integrations.
- Oversee technical delivery and ensure alignment with client requirements and ServiceNow best practices.
- Define and architect detailed technical solutions in line with clients' business needs.
- Lead technical onboarding with clients, assessing existing processes and tailoring solutions effectively.
- Perform hands-on development using ServiceNow technologies and capabilities.
- Serve as an escalation point for technical issues and mentor developers and consultants on best practices.
- Collaborate with the pre-sales team to scope complex service engagements.
- Engage with ServiceNow product teams to provide feedback and insights on new features and collaborative product strategies.
Qualifications:
- Minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
- Proven experience in designing and implementing ITSM & ITOM solutions with industry-specific workflows.
- Proficient in creating architectural designs, solution presentations, and integration strategies, particularly within ITSM & ITOM environments.
- Must hold or be able to achieve relevant ServiceNow certifications within specified time frames.
Work Conditions:
- Hybrid work arrangement.
- Flexibility in work personas depending on the nature of work.
Language Requirements:
- Proficiency in English is expected; additional language skills may be advantageous.
