The company is seeking a Principal Workflow Architect to engage with senior VP+ stakeholders, providing expert advice on optimizing operations using the company's innovative AI-enhanced technology. This role will focus on designing and architecting end-to-end solutions that align with business requirements and best practices, emphasizing service management, customer service, automation, and user experience.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location: Riyadh Region (Hybrid)
Key Responsibilities:
- Consult and Advise: Engage with stakeholders to understand their goals and challenges, providing guidance on the company's capabilities.
- Solution Design: Create comprehensive solutions utilizing company products tailored to fit industry best practices.
- Process Improvement: Analyze existing processes to identify improvements and enhance operational performance.
- Cross-Functional Collaboration: Collaborate with IT, operations, and other teams to ensure effective solution implementation.
- Industry Best Practices: Advocate for the adoption of best practices across company products, providing technical leadership in configuration and implementation.
- Thought Leadership: Stay updated on industry trends and company innovations, sharing insights with teams and clients.
Qualifications:
- AI Experience: Knowledge of integrating AI into work processes and decision-making.
- Implementation Service Expertise: Proven track record as a Solution Architect or Principal-level Consultant in a dynamic environment.
- Company Knowledge: Familiarity with IT Service Management (ITSM), IT Operations Management (ITOM), and company Platform technologies.
- Consultative Mindset: Strong communication and problem-solving skills with a strategic approach to project management.
- Stakeholder Management: Ability to engage stakeholders effectively with excellent interpersonal skills.
- Technical Acumen: Understanding of integration, data models, and process automation; familiarity with web technologies (e.g., JavaScript, Web Services).
- User Experience: Commitment to delivering user-friendly solutions with a focus on accessibility and productivity.
- Analytical Skills: Proficient in analyzing business processes, creating workflow diagrams, and documenting clear requirements.
Work Conditions:
This position offers a hybrid work model, allowing for flexibility between remote and in-office work environments.
Language Requirements:
Proficiency in English is essential; additional language skills may be beneficial.
Additional Information:
The company is an equal opportunity employer and strives to create an inclusive environment for all candidates. Reasonable accommodations will be provided to assist candidates during the application process.
