ABOUT THE ROLE
The PRO is responsible for ensuring all visa requirements for employees are met and processed. This role involves maintaining optimal communication with local authorities necessary for the processing of permits, visas, and other essential legal documents. The PRO will manage the complete administration of all employee documents, including visas, permits, and licenses, ensuring compliance with UAE law and hotel standards. Additionally, the Training Coordinator will provide administrative support to Learning and Development (L&D) efforts at the resort, aligning activities with company vision and standards while ensuring regulatory compliance.
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SCOPE / BUSINESS CONTEXT
- A Full Time position based at the resort, The Luxury Collection.
- Number of Direct Reports - 0
- Titles of Direct Reports – N/A
CANDIDATE PROFILE
Experience:
- Previous Government Relations and Administrative Experience within the United Arab Emirates Government
- Hospitality/hotel experience desirable
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Fluency in written and spoken English
- Innovative and pro-active
- Time Management
- Excellent typing speed and accuracy in spelling, grammar, layout, and content formation
- Highly organized and efficient with the ability to manage multiple priorities
- Computer skills (MS Office, social media tools)
Education or Certification
- High school diploma or GED; 2 years’ experience in human resources or related professional area.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Essential Functions
- Process the company Trade License renewal through visits to Dubai Economy, Civil Defense, Municipality, SIRA, and DTCM.
- Visit Emirates Head Quarter for Hotel Liquor License Renewal.
- Apply new employment visas in GDRFA System and visit Immigration Office for visa-related issues.
- Maintain filing systems and databases, monitor visa expiry of existing associates, and ensure timely renewals of all residence visas, OHC, and Emirates ID.
- Apply for Residence Visas in the GDRFA System (new and renewals) and deposit passports at ZAJEL for visa stamping.
- Apply for Occupational Health Card Medical for food handler staff and take staff for Visa Medical and OHC Medical to the medical center.
- Submit monthly visa expenses to Finance at month end and accompany associate leavers to the airport for visa cancellations and safe departures.
Other Functions
- Pick up new associates from the airport and assist in their transportation for training purposes.
- Take associates to hospitals during emergencies.
- Collect official and associates’ posts from Empost and collect hotel supplies from suppliers.
Admin and Human Resources Tasks
- Place orders for Office Supplies in ACE System and maintain stationary store.
- Submit requisition charges of office supplies for each department to Finance and assist with the organization of associate events.
- Prepare leaving documents for associates, such as acceptance letters, exit clearance, exit interview questionnaires, and service certificates.
- Book tickets for new joining associates and raise PR for ticket purchases on ACE.
- Update the LPO database for ticket records.
Learning and Development
- Administer the property’s Orientation program and ensure compliance with company statutory classroom and e-Learning courses.
- Manage the company e-Learning platform, ‘MyLearning’, and assist with all on-property training programs as needed.
- Track and update associates’ training on mHUB/DLZ for instructor-led trainings.
BENEFITS
At the resort, you will enjoy:
- A career with limitless horizons within over 8,000 hotels worldwide.
- Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
- Competitive salary and benefits, including on-property accommodation and full-board meals.
- Exclusive company privileges, discounted stays and dining, plus special rates for friends and family.
- Comprehensive medical and life insurance coverage.
- All the tools, resources, and support needed to excel every day.
Join a close-knit family that values passion, purpose, and pride in creating exceptional guest experiences.
