About the Role
The PRO Executive will manage end-to-end government relations processes, including visas, Emirates IDs, trade licenses, permits, and official documentation. The role also supports HR, Legal, and other departments while maintaining professionalism, confidentiality, and operational efficiency.
(For UAE National Only)
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Key Responsibilities & Competencies
Government Relations & Regulatory Compliance
- Submit, collect, and follow up on employment, residence, and business visas in line with UAE Immigration and Labour regulations
- Process and renew Emirates IDs, trade licenses, and company registrations
- Obtain NOCs, permits, and attestations from ministries, free zones, and authorities
Key Competencies: Regulatory Compliance, Attention to Detail, Accountability
Operational Efficiency & Process Management
- Ensure timely completion of all PRO-related transactions to meet operational timelines
- Maintain accurate, organized, and auditable records of immigration and licensing documentation
- Support implementation of tracking systems for visas, licenses, and compliance processes
Key Competencies: Operational Efficiency, Planning & Organization, Time Management
HR & Legal Coordination
- Coordinate with HR on visa processing, onboarding documentation, medical test scheduling, and renewals
- Support Legal with notarization, attestation, and legal translation of MOAs, POAs, and contracts
- Handle documentation related to absconding, apprehension, or deportation cases when required
Key Competencies: Cross-Functional Collaboration, Confidentiality, Problem Solving
Stakeholder & Government Liaison
- Represent the company at government offices, embassies, courts, and municipalities
- Act as a point of contact between the company and government authorities and embassies
- Build and maintain professional relationships with external stakeholders
Key Competencies: Stakeholder Management, Professional Communication, Relationship Building
Employee & Customer Service Support
- Provide timely and courteous PRO support to employees and internal departments
- Assist employees with personal documentation such as family visas and driving license applications in line with company policy
Key Competencies: Customer Service Orientation, Empathy, Service Excellence
Compliance Monitoring & Continuous Improvement
- Stay updated on UAE Labour, Immigration, and business law changes and communicate updates to HR and management
- Escalate operational or compliance risks to the PRO Manager or Senior Director
- Participate in initiatives to improve PRO service efficiency and quality
Key Competencies: Adaptability, Risk Awareness, Initiative
Qualifications & Experience
Education
- Higher Secondary Certificate or equivalent (Required)
- Diploma or bachelor's degree in public relations, Business Administration, or related field (Preferred)
Experience
- 3–5 years of UAE experience dealing with Immigration, Labour, and government entities
- Experience in notarization or legal documentation is an advantage
Skills & Knowledge
- Fluent in Arabic (spoken & written)
- Good command of English
- Strong knowledge of UAE Labour Law, Immigration, and licensing procedures
- Proficient in Microsoft Excel and Outlook
- Valid UAE Driving License
Shape the Future with Us
At the company, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at the company.
