Process Engineer

About the Role
The Aftersales Process Engineer is responsible for developing, implementing, and optimizing technical and operational processes across service centers, body repair centers (LABRC), mobile service operations, PDI, and service parts activities. This role supports the Aftersales Program Manager by providing engineering analysis, process design, validation, and continuous improvement initiatives to ensure efficient, scalable, and high-quality aftersales operations aligned with engineering standards.

Key Responsibilities
Service Process Development & Optimization

• Design, standardize, and document end-to-end service processes covering diagnosis, repair workflows, quality checks, and turnaround time (TAT).
• Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times.
• Develop and optimize processes related to PDI, warranty repairs, and workshop operations in alignment with engineering standards.
• Create PFMEAs, control plans, SOPs, and work instructions for aftersales processes using process engineering methodologies.

Support to Aftersales Program Manager

• Provide data analysis, process insights, and engineering inputs to support program planning and execution.
• Support cross-functional initiatives including service readiness, new service program launches, and field quality improvements.
• Participate in cross-functional reviews with Engineering, Quality, Parts Operations, Logistics, LABRC, and Field Support teams.
• Ensure aftersales process alignment with program timelines, milestones, and readiness gates.

Field Quality & Technical Issue Management

• Partner with Field Quality Engineers to analyze failure trends and develop corrective process actions.
• Support root cause analysis and containment activities using 8D, Six Sigma, and structured problem-solving methodologies.
• Translate engineering solutions and design changes into practical service center workflows and procedures.

Service Parts & Logistics Process Support

• Improve parts ordering, availability, and parts to repair workflows in collaboration with Parts Operations and Supply Chain teams.
• Identify parts fulfillment bottlenecks and design process improvements to enhance service repair efficiency.
• Support forecasting, replenishment, and service parts flow optimization as required.

Service Data, KPIs & System Integration

• Analyze service operational data including First Time Through (FTT), Turnaround Time (TAT), repeat repairs, quality flags, and parts usage.
• Develop dashboards and performance reports to support KPI tracking and decision making.
• Map process gaps within DMS, ERP, and technical information portals and propose improved workflows and system integrations.

Continuous Improvement & Workshop Efficiency

• Apply Lean principles to eliminate waste, improve technician utilization, and optimize workshop layout and flow.
• Conduct onsite time studies, capacity assessments, and layout optimization activities in service centers.
• Ensure all process improvements align with global standards for safety, quality, and operational excellence.

Skills
Technical & Professional Skills

• Strong expertise in process engineering, Lean, Six Sigma, and structured problem solving.
• Advanced process mapping, PFMEA, and control plan development skills.
• Strong analytical capability with experience using operational KPIs and systems (DMS, ERP, technical portals).
• Proficiency with data analysis, reporting tools, and Excel.

Core Competencies

• Engineering mindset with high attention to detail and structured execution.
• Strong cross-functional collaboration and stakeholder management skills.
• Ability to translate complex engineering concepts into practical service operations.
• Results-oriented, adaptable, and continuous improvement driven.

Minimum Qualifications

• Bachelor’s degree in Mechanical, Industrial, Automotive, or Manufacturing Engineering.
• 1-3 years of experience in process engineering, automotive service operations, aftersales engineering, or manufacturing environments.
• Strong hands-on experience with Lean, Six Sigma, 8D, and process improvement methodologies.
• Experience analyzing service KPIs and working across engineering, quality, logistics, and service teams.

Preferred

• Exposure to EV aftersales operations and service environments.
• Experience with service parts operations, warranty processes, or body repair centers.
• Experience leading process standardization across multi-location operations.
• Knowledge of BIW, high voltage systems, or EV repair processes.

Compensation & Benefits
The company offers a comprehensive and competitive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off and holidays
• 401(k) retirement plan
  Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employees accrue up to 160 hours paid time off. Eligible employees may also participate in an equity program and/or a discretionary annual cash incentive program. Incentive and equity awards are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity
We believe diversity strengthens everything we build and are proud to be an equal opportunity employer, committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If accommodations are needed to participate in the application process, please contact us at TA-Operations <@> the company.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Careers website.

Candidate Data Privacy
By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all Recruitment Agencies
We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.