About the Role
Lead strategic sourcing, procurement, contract management, and supplier performance for outsourced services. You will build trusted client relationships, lead commercial negotiations, and identify upselling and cross-selling opportunities with Sales and Operations. Your goal is to deliver value for money, profitable service growth, and reliable delivery while managing contractual risk and complying with delegated authority.
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Key Accountabilities
Procurement & Tender Management
- Lead end-to-end procurement and sourcing strategies for outsourced services.
- Oversee RFQs, RFPs, and tender documentation with clear scope and evaluation criteria.
- Lead supplier clarifications, due diligence, and transparent tender evaluations.
- Evaluate total cost, service quality, delivery capability, and commercial risk.
- Lead supplier negotiations on pricing, payment terms, service levels, and risk allocation.
- Ensure procurement activities comply with company policies and delegated authority.
- Use market intelligence and supplier benchmarking to improve sourcing decisions.
Contract Management
- Lead service contract and Statement of Work development with Legal and Operations.
- Maintain contract registers, renewal schedules, and supplier documentation.
- Monitor contract milestones, deliverables, and expiry dates.
- Negotiate amendments, extensions, and renewals within approved authority.
- Ensure contracts define scope, SLAs, KPIs, pricing, change control, and exit terms.
- Maintain complete and accurate procurement and contract records.
- Monitor contract obligations and ensure supplier compliance with contractual commitments.
Supplier & Commercial Management
- Own strategic supplier relationships and maintain suitable alternative providers.
- Monitor supplier performance against agreed KPIs and SLAs.
- Lead supplier performance reviews and agree measurable improvement actions.
- Resolve escalated supplier issues, disputes, and service failures with relevant teams.
- Negotiate sustainable savings and cost improvements without reducing agreed quality.
- Oversee invoice validation against contracted rates and accepted deliverables.
- Develop supplier improvement plans where performance falls below agreed KPIs.
Performance & Governance
- Develop and monitor supplier scorecards.
- Report validated savings, contract performance, and commercial growth contributions.
- Prepare management dashboards covering spend, risk, renewals, and opportunities.
- Enforce procurement governance, ethical sourcing, and conflict-of-interest controls.
- Lead procurement audit responses and close agreed corrective actions.
- Manage commercial risks and escalate commitments outside delegated authority.
Client Relationships, Commercial Growth & Team Leadership
- Lead client meetings to understand needs, resolve issues, and build long-term trust.
- Present service proposals and value cases clearly to senior client decision-makers.
- Identify and qualify upselling and cross-selling opportunities with Sales and Operations.
- Negotiate client pricing, renewals, and scope changes within approved commercial limits.
- Confirm delivery capacity and margins before commitments; document agreed handovers.
- Maintain an opportunity pipeline and support conversion, renewals, and client retention.
- Coordinate Finance approvals, budgets, purchase orders, and Legal contract reviews.
- Set team priorities, delegate work, and coach procurement staff against agreed objectives.
Other Duties
- Undertake other reasonable duties relevant to the role as assigned by the Line Manager.
Knowledge, Skills and Experience
Qualifications
- Bachelor’s degree in Procurement, Supply Chain, Business, or a related discipline, or an equivalent recognized qualification.
- CIPS qualification/MCIPS or an equivalent recognized procurement credential preferred.
Experience
- 7–10 years of relevant procurement, sourcing, or contract management experience, including at least 3 years leading teams or complex commercial portfolios.
- Demonstrated client-facing experience in outsourced or professional services, with evidence of successful negotiations, renewals, and upselling/cross-selling.
- International client and supplier experience preferred; UAE/GCC market experience advantageous.
Knowledge & Skills
- Confident client engagement, executive presentations, and relationship management.
- Strong business English, written and spoken, for proposals and commercial negotiations.
- Consultative selling: identify client needs, articulate value, and develop viable service opportunities.
- Commercial judgement in pricing, margins, total cost, and contract risk allocation.
- Strategic sourcing, tender evaluation, contract management, and supplier SLA/KPI management.
- Strong analytical, leadership, and stakeholder management skills; sound ethical judgement.
- Proficiency with procurement ERP systems such as Dynamics 365, SAP, or Oracle, and reporting tools.
