About the Role
The Procurement Operations Manager will lead the Procurement Operations team and support the Head of Department (HOD) in executing duties associated with Procurement Operations. This role encompasses a broad range of responsibilities including the management of an effective VMCP operating model, low-level spend commodities, and increasing VMCP's overall spend influence to derive value for all stakeholders. The manager is expected to engage in major negotiations and procurement activities while proactively identifying and mitigating risks across the supply chain.
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Key Responsibilities
- Ensure an effective VMCP operating model, including policies, procedures, procurement technology, governance, and talent management.
- Manage and execute VMCP low-level spend commodities on behalf of various departments.
- Act as an enabler to increase VMCP's spend influence, ensuring value for stakeholders.
- Lead major negotiations and procurement activities, presenting to senior stakeholders as required.
- Proactively identify and mitigate risks associated with the supply chain.
- Seek opportunities to develop and institutionalize the VMCP brand.
Key Metrics for Procurement Operations Manager
- Increase spend under influence for VMCP.
- Enhance departmental reporting activities including savings, risks, and other metrics.
- Reduce process exceptions.
- Ensure timely registration of vendors to enable competition.
- Map catalogue spend versus PO spend and drive digitalization.
- Review lifecycle activities to identify manual steps and control points.
- Conduct assessments to identify gaps and document priority actions.
- Provide regular progress reports to support process automation.
- Enhance procurement functionality.
Key Accountabilities
Thought Leadership
- Lead VMCP reporting mechanisms to provide senior management with key information.
- Support HOD and Category Managers in increasing spend under VMCP influence.
- Engage with external thought-leaders to analyze best practices and identify incorporation opportunities.
- Develop and own risk management strategies for engagements with critical vendors.
Business-as-Usual Focus
- Continuously review departmental policies and procedures to align with technology and organizational objectives.
- Develop awareness campaigns for proper understanding and adherence to VMCP policies and procedures.
- Drive utilization of spend catalogues for effective VMCP resource use.
- Provide operational expertise and improvement programs for technology utilization.
- Manage the vendor commercial directory to ensure competition and alignment with objectives.
- Effectively manage low-value and low-risk spend commodities.
- Implement voice-of-the-customer strategies and integrate feedback into departmental planning.
- Lead delivery of year-on-year savings where opportunities exist.
- Oversee reporting activities based on savings, risks, and other metrics.
Governance & Controls
- Establish effective controls to manage potential financial loss.
- Develop KPIs and KRIs that align with organizational objectives.
- Create reporting tools to demonstrate compliance with associated metrics.
- Serve as the primary contact for engagements with audit and risk management.
Financials & Benefits Realization
- Lead major vendor negotiations as requested to deliver value for stakeholders.
- Collaborate with business teams for accurate budget monitoring against project plans.
- Contribute to the annual savings pipeline and monitor realization against planned targets.
- Ensure effective management and delivery of the team budget.
Specialist Skills / Technical Knowledge Required
- Strategic vision, aligning organizational objectives to departmental outputs.
- Extensive procurement operational experience.
- Strong customer management and engagement skills.
- Proficient in data analytics and reporting.
- Excellent presentation skills.
Previous Experience
- Minimum of 12 years of procurement experience.
- Professional qualification (CIPS) or in progress.
- Legal awareness (LLB) and/or experience in Financial Services.
