About the Job
The company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. We are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
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Job Description
- Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.
- Collaborate with regional Sales and Product functions to design and execute go-to-market initiatives for the company products.
- Collaborate with cross-functional teams within the company to deliver subject matter expertise consultation and operational best practices to optimize client performance.
- Collect product feedback and prioritize enhancement requests for the Global Product teams.
- Support and oversee the implementation of new company products purchased by Clients by coordinating with key Client and company teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.
- Foster and sustain trusted partnerships with other teams within Client Services, Product, and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
- Drive and deliver initiatives to improve client adoption of products and use of self-service tools.
- Stay current with the latest payment processing trends, company solutions, and technologies to provide a positive Client experience.
- Leverage insights and understanding of local markets and product needs to enhance Product Health in the region and Client experience continuously.
- Support periodic operational reviews with Clients and company stakeholders, incorporating input, comparison, and client progress against product metrics.
- Translate complex customer business needs into opportunities for system and service solutions.
Work Conditions
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Bachelor’s degree or equivalent qualification; Master's or MBA degree is preferred.
- 8-15 years of success in a technology, financial, or information services business or experience in the Payments, Consulting, or Banking industry preferred.
- Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn, and iterate.
- Proficiency in data analytics, visualization, and data-driven decision-making.
- Strong ability to build and maintain relationships with internal and external stakeholders at all levels.
- Ability to articulate complex technical and business issues and solutions to support strategic business plans.
- Self-starter capable of achieving results across countries and time zones.
- Proficiency in prioritizing and multi-tasking under deadlines.
- Excellent presentation skills, including strong oral and written communications.
- Solid influencing, negotiation, and client relationship skills.
- Successful in building measurable action plans to help clients achieve their business goals and realize value from products or solutions.
- Ability to think ahead, take ownership over problems, and find creative solutions to complex issues.
