About the Role
In line with the UAE Government’s strategy to empower and develop nationals, we are seeking the best UAE national talent to join our innovative and modern work environment. As a Digital Product Specialist, RLTB, you will support customer acquisition and deposit growth within Retail Products, which is part of Retail Banking & Wealth Management. Reporting to the Senior Manager Digital Growth – Liabilities, your role will focus on developing campaigns that attract new customers and grow deposits from existing customers, contributing to the bank’s digital growth agenda.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Identify campaign opportunities and develop streamlined campaign management processes to support customer acquisition and deposit growth.
- Keep all sales channels and customer segments updated on campaigns, and develop sales kits, collateral and brochures communicating product and campaign benefits.
- Monitor competitor campaigns across the UAE, share monthly competition snapshots, and recommend initiatives based on market opportunities and changes in government policies.
- Coordinate with internal and external stakeholders and conduct regular reviews to align programmes and plans with business goals.
- Drive new money inflows through focused campaigns and grow existing customers’ deposits through programmes tailored to each segment.
- Support digital acquisition and new money growth through campaigns and initiatives, and monitor campaign-related account bookings, funding and growth contributions.
- Manage customer complaints across channels, establish service-level agreements and resolution and escalation processes with the relevant service team, and use root cause analysis to address recurring issues.
Qualifications
- Bachelor’s degree; an MBA in General Management is desirable but not essential.
- At least two years of relevant experience in sales, product management, or product development and marketing of banking or fast-moving consumer goods products.
- Excellent communication and report-writing skills, with strong interpersonal and relationship management capabilities.
- Proficiency in Microsoft Excel, PowerPoint, and Word, strong analytical and problem-solving skills, and a proactive, motivated and service-oriented approach.
Benefits
There’s never been a better time to join. We are one of the region’s most recognisable brands and a leader in banking innovation. We offer a wide range of professional development opportunities to accelerate your career. Our rewards, benefits, and perks are highly competitive, including a flexible work policy allowing you to work from home when it suits you.
