As a Product Application Specialist at the company, you will play a pivotal role in shaping the future by collaborating with dealers and clients to create tailored solutions that leverage a wide array of products and services. You will be part of the Product, Services & Technology team within the Customer Solutions Growth Regions division, with a focus on enhancing customer satisfaction by providing expert support to field teams, dealers, and customers, particularly in the Motor-Grader sector across Africa and the Middle East.
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This position demands a significant commitment, requiring up to 60-70% business travel, and emphasizes a deep understanding of product applications, proactive technology adoption, and data-driven decision-making. Your ability to analyze customer needs and provide effective solutions will be crucial.
Key Responsibilities:
- Provide product application expertise during sales, including training on technology, job efficiency, and safety.
- Conduct product performance assessments and capitalize on incremental sales opportunities.
- Use Value Selling Tool (VST) templates to demonstrate customer value.
- Collaborate with stakeholders to manage marketing technology tools and align on goals.
- Analyze industry trends and customer needs to guide strategies.
Qualifications:
- Strong customer focus with knowledge of satisfaction practices.
- Experience with major products and services in diverse environments.
- Competency in decision-making based on critical analysis.
- Effective communication and negotiation skills for collaboration.
- Relationship management aptitude to maintain client rapport.
- Technical expertise to tackle challenges effectively.
- Ability to clearly communicate product and service value to customers.
Preferred Experience:
- Experience with Motor-Graders or similar equipment.
- Background in dealer-oriented roles and sales enablement.
- Familiarity with African and Middle Eastern markets.
- Integration of technical knowledge with commercial insights.
Language Requirements:
- Proficiency in English is mandatory.
