About the Role
As a Studio Associate, you will be the first point of contact for guests, embodying the company's mission and values while delivering an exceptional, educational experience. Your primary focus will be on customer engagement, lead qualification, and seamless handoff to Sales Advisors, ensuring every interaction reflects the premium brand standards.
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Key Responsibilities
Customer Education & Brand Representation
- Act as a front-line brand ambassador, representing the mission and values.
- Deliver an exceptional, informative, and engaging experience in the studio or online.
- Answer complex questions about EV technology and products.
Product Demonstrations & Test Drive Support
- Conduct product walkarounds and feature demos tailored to guest interests.
- Ensure test-drive readiness (vehicle charged, clean, software updated).
- Facilitate smooth demo drives and transition customers seamlessly to Sales Advisors.
Sales Support & Buying Journey Assistance
- Assist customers through the buying and delivery process when needed.
- Handle walk-ins and qualify interest before handoff to Sales Advisors.
- Support merchandise sales within the studio and maintain accurate product knowledge.
Event Participation & Lead Generation
- Support marketing events and studio activations.
- Engage visitors during events to generate qualified leads.
- Represent the company professionally at community and corporate events and provide feedback on event effectiveness.
Lead Management, Handoff, & CRM Discipline
- Qualify guests through consultative conversations and build complete customer profiles.
- Own lead hygiene in Salesforce CRM and maintain a robust pipeline.
- Handoff fully qualified leads to Sales Advisors with complete context.
Studio Operations, Safety & Compliance
- Uphold studio standards and assist with day-to-day operations.
- Follow all safety protocols and local regulations for demo drives.
- Share customer feedback and process improvement ideas with management.
Required Qualifications
- 1–2+ years in customer service, retail sales, or lead generation.
- Passion for the mission and luxury EV innovation.
- Ability to understand and convey technical concepts clearly.
- CRM experience is a big plus (Salesforce preferred).
- Excellent communication and organizational skills.
- Ability to work evenings, weekends, and holidays; long standing hours.
- Valid driver’s license required.
- Fluency in Arabic and English preferred for GCC studios.
Preferred Qualifications
- Experience in retail or luxury goods is a plus.
- Event activation experience.
- High school diploma or higher.
Compensation & Benefits
Offers a comprehensive and competitive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off; paid holidays; paid sick leave
- 401(k) retirement plan
- Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.
- Eligible employees may also participate in the company's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results.
Equal Opportunity
The company believes diversity strengthens everything built and is committed to providing an inclusive workplace for all. All qualified applicants will be considered without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility
The company is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact via the designated email address. This email address is solely for accommodation requests and is not monitored for job applications or resume submissions.
Candidate Data Privacy
By submitting your application, you agree that your personal data will be processed in accordance with the Candidate Privacy Notice.
To all recruitment agencies
The company does not accept agency resumes. Unsolicited resumes will not be considered, and the company is not responsible for any fees related to unsolicited resumes.
