About the Role
In this role, you will be responsible for Product Compliance, managing the translation of scheme mandates into clear and actionable product requirements. Your efforts will ensure end-to-end compliance across our product portfolio, prioritizing customer experience, technical complexities, and commercial outcomes.
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Key Responsibilities
- Maintain a comprehensive Product Compliance Tracker to assess the impact of mandates on customer experience, product roadmap priorities, technical complexity, and commercial outcomes.
- Proactively mitigate scheme penalty risks through effective prioritization management, mandate negotiations, and waiver requests where appropriate.
- Serve as the Product Single Point of Contact (SPOC) and governance lead for Group Product Scheme Compliance.
- Represent Product Compliance at relevant Steering Committees (SteerCo) and governance forums.
NPAP Process
- Act as the Product SPOC and governance lead for Group Products, collaborating across Acquiring, Operations, and Risk.
- Chair and manage the NPAP Steering Committee at all levels, ensuring effective cross-functional alignment and timely decision-making.
- Drive the resolution of critical blockers, working with Product, Technology, Risk, Operations, and other stakeholders.
- Utilize your organizational influence across Executive Committees (Product, Risk, Technology, Operations, and Finance) to facilitate NPAP closure on unresolved issues.
AI in Products & Automation
- Lead the automation of Product Compliance processes and governance workflows.
- Support the NPAP Copilot initiative as AI Co-Champion, ensuring successful transitions and continued collaboration.
- Contribute to broader AI-driven product initiatives requiring strategic guidance, governance oversight, or product expertise.
- Assist product teams in identifying and implementing AI opportunities, particularly where additional product domain expertise or stakeholder alignment is needed.
The company is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
