About the Job:
The main objective of the Product Delivery Manager role is to manage the demand for business solutions across the line of business to deliver scalable, secure, and efficient technology solutions that provide measurable business value, meet customer needs, and maintain competitive advantage.
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Key Responsibilities:
- Implement the defined roadmap by aligning project execution with established business objectives and IT strategic priorities.
- Act as a bridge between the business and internal development teams/external vendors, using Product Management techniques to understand, assess, and decompose prioritized Epics into key Features, focusing on Minimum Viable Product (MVP).
- Manage business stakeholders through regular reviews to ensure the product roadmap, delivery, and ongoing support metrics meet defined expectations.
- Oversee the delivery of the products portfolio, ensuring projects and enhancements initiatives are delivered on time, within budget, and within scope.
- Ensure the highest quality product changes by establishing clear quality KPIs and measurements across the portfolio.
- Drive collaboration across all IT departments (Enterprise Architecture, Digital Platform, and delivery teams) for seamless solution delivery.
- Ensure all IT departments are synchronized regarding the product roadmap through regular cross-portfolio syncs.
- Manage external product vendors to ensure service delivery quality and compliance with service levels through ongoing service reviews.
- Ensure 24x7 support for all assigned products/systems and exceed all defined KPIs and service levels.
- Focus on automating manual functions and defect fixing to reduce time spent on service requests and incidents.
- Coach and mentor delivery teams by promoting product thinking, identifying skill gaps, and empowering team members.
- Define team structure, roles, responsibilities, success KPIs & metrics, and establish transparency through regular feedback mechanisms.
- Collaborate with the team to capture innovation ideas, consolidating feedback for stakeholder presentations through various formats.
Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or a related field (3+ years).
- Master's degree in engineering or MBA is preferred.
- Fluent in English.
- 7-9 years of experience in IT Management, Product/Project delivery, and Transformation programs.
- Experience in leading IT teams comprising business analysts, software engineering (development, quality testing), application, and business support.
- Knowledge of the airline industry and awareness of emerging technologies.
- Certifications: Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM).
Competencies:
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to Achieve
- Resilience & Flexibility
- Inspiring & Developing Others
- Decision Making
- Strategic Thinking
- Business Acumen
ISR Requirements:
- Compliance with ISR policies and reporting of any weaknesses or incidents to the respective Line Manager or Information Security team.
- Completion of all required ISR awareness sessions and adherence to associated guidelines in day-to-day operations.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
