Product Designer

Location
Riyadh, Saudi Arabia

About
The company is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle. As the company continues to scale, our products are becoming more sophisticated and our customers more demanding. Design has an increasingly important role to play in making sure that complexity doesn't become the customer's problem.

Why this role matters
At this level, we're looking for someone who can move beyond simply executing designs and own problems from beginning to end. You'll take ambiguous customer and business problems, work with Product and Engineering to understand what we're trying to achieve, explore different approaches, and drive the design through to implementation and iteration. The challenge isn't simply making these products look good — it's making them easy to understand, efficient to use, and genuinely useful for enterprise customers.

What You'll Do

• Own design problems end-to-end. You'll take ownership from understanding the problem and defining the user experience through wireframes, prototypes, high-fidelity UI, handoff, implementation, and post-launch iteration.
• Turn ambiguity into clarity. Requirements won't always arrive perfectly defined. You'll work with Product, Engineering, Research, and stakeholders to understand the underlying problem and determine what we actually need to solve.
• Design for outcomes, not outputs. You'll challenge solutions that don't clearly improve the customer's experience and use research, data, and customer feedback to understand whether your designs are actually working.
• Partner closely with Product and Engineering. You'll be involved early rather than receiving requirements at the end of the process. You'll help shape what gets built and work through technical and product constraints without losing sight of the customer.
• Raise the quality of our products. You'll contribute to the company's design system and help create consistency across our products while knowing when a problem requires something different.
• Bring customer evidence into design decisions. You'll conduct or support usability testing and lightweight research, using what you learn to validate assumptions rather than relying solely on personal opinion.
• Make complex products feel simple. Whether you're designing analytics, workflows, AI functionality, or customer-facing experiences, you'll look for ways to reduce cognitive load and help users get to the outcome they need faster.
• Design thoughtfully for our market. You'll account for Arabic and English experiences, RTL considerations, and the needs of enterprise customers across the region.
• Communicate your thinking clearly. You'll present work to Product, Engineering, leadership, and other stakeholders, explaining not only what you designed but why you made those decisions.
• Make the team better. You'll actively participate in critiques, give thoughtful feedback to other designers, and share what you've learned rather than keeping your knowledge within your own product area.

Requirements
Who You Are

• You can own a problem without needing someone to tell you every step. You know how to take an ambiguous brief, ask the right questions, break it down, and move it forward.
• You think like a product designer, not just a UI designer. You're interested in the customer, the business problem, the constraints, and the outcome — not simply whether the final interface looks polished.
• You're comfortable challenging the status quo. If you think a requirement doesn't make sense or there's a better way to solve a problem, you're willing to say so and can back your thinking with evidence.
• You know when to push and when to compromise. You can defend an important design decision while understanding that product development involves technical, commercial, and time constraints.
• You're highly collaborative. You don't throw designs over the wall to Engineering or wait for Product to tell you what to do. You work with people throughout the process.
• You're comfortable with ambiguity and change. Priorities may shift, requirements may evolve, and not every decision will be made for you. You stay focused on the outcome rather than becoming frustrated by the process.
• You're genuinely curious about users. You want to understand why customers behave the way they do and are willing to change your design when the evidence tells you that your original assumption was wrong.
• You communicate with clarity. You can explain complex design decisions to people who aren't designers and can adapt how you communicate depending on whether you're speaking with an Engineer, Product Manager, customer, or executive.
• You care about quality. You have high standards for interaction, usability, accessibility, and visual design, but you also understand when “good enough to learn” is better than spending weeks perfecting something nobody has validated.
• You have 3–5 years of product design or UX/UI experience, ideally in B2B or SaaS environments, with a portfolio demonstrating genuine end-to-end product thinking.
• You're proficient in Figma and comfortable with prototyping, design systems, and modern product design practices.
• You're a Saudi national, as this position is designated for Saudi nationals.

Nice to Have

• Experience designing data-heavy or analytics-driven B2B products.
• Experience with AI-powered products, conversational interfaces, or AI agents.
• Experience designing Arabic/English or RTL experiences.
• Familiarity with tools such as FigJam, Maze, LogRocket, or similar research and testing tools.