About the Role
The company is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Product Intern, SoftPOS, you'll sit at the center of our SoftPOS revamp: the tap-to-pay product that turns a phone into a payment terminal. This is a discovery-heavy role. You'll spend your time with merchants, restaurant staff, and diners, as well as analyzing the market and the competition, then turn what you learn into the insights that shape the next version of the product. If you're curious, comfortable asking a lot of questions, and want to see your research land in a live product, this role is for you.
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What You’ll Own
- User research — understand how SoftPOS is used today, and surface the pain points and needs of merchants, restaurant staff, and end customers
- Market research — track where SoftPOS and payment terminals are heading, and what is driving the shift
- Competitive benchmarking — benchmark the company SoftPOS against relevant competitors across features, UX, payment experience, and value-added services
- Gap analysis — identify gaps in the current the company SoftPOS product and the opportunities for the new version
- Product revamp support — translate research findings into insights and recommendations that shape the new SoftPOS product and UX direction
Who You Are
- You've done this before in a fast-moving, high-growth environment
- You move fast and make strong decisions with incomplete information
- You take real ownership and think like an operator, not a coordinator
- You're energized by hard problems in payments, hospitality, and customer experience
Key Skills
- You're curious and keep asking why until you get to the real answer
- You talk to merchants, staff, and customers easily, and you listen more than you pitch
- You take messy inputs and turn them into a clear, structured point of view
- You take real ownership and think like an operator, not a coordinator
- You're energized by hard problems in payments, hospitality, and customer experience
What You’ll Need
- Currently studying towards, or recently graduated with, a degree in business, product, design, engineering, or a related field
- A structured approach to research: you can scope it, run it, and explain what the findings mean
- Fluency in English is a must
Nice to Have
- Exposure to payments, fintech, hospitality tech, or a high-growth marketplace
- Familiarity with POS or payment terminal products, or with tools like Figma, survey platforms, and spreadsheets
- Local market knowledge or a second language relevant to the market
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally
- The opportunity to solve challenging problems in payments, hospitality, and customer experience
- A fast-moving environment where great ideas quickly become reality
- Close collaboration with experienced operators, builders, and industry experts
- A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
Join Us
Ready to build? Help shape how the world pays at the table.
